Remittance Lead

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.You are about to enter websites controlled or offered by third parties. OCBC hereby disclaims liability for any information, materials, products or services posted or offered at any of these third party web-sites. By creating a link to these third party web-sites, OCBC does not endorse or recommend any products or services offered or information contained on those web-sites or information fed by these third parties nor is OCBC liable for any failure of products or services offered or advertised at any of these third party web-sites. OCBC Group shall in no event be liable for any damages, loss or expense including without limitation, direct, indirect, special, or consequential damage, or economic loss arising from or in connection with any use of or access to any other website linked to this website, any system, server or connection failure, error, omission, interruption, delay in transmission, or computer virus and any services, products, information, data, software or other material obtained from this website or from any other website linked to this website. Any hyperlinks to any other websites are not an endorsement or verification of such websites and such websites should only be accessed at the user’s own risks. This exclusion clause shall take effect to the fullest extent permitted by law.You further consent to Oversea-Chinese Banking Corporation Limited, its related corporations (collectively, the "OCBC Group"), and their respective business partners and agents (collectively, the “OCBC Representatives”) collecting, using and disclosing your personal data for purposes reasonably required by the OCBC Group and the OCBC Representatives to enable them to process your employment application and assess your suitability for the position which you are applying for. Such purposes are set out in a Data Protection Policy, which is accessible at or available on request and which you confirm you have read and understood.Remittance Lead page is loaded## Remittance Leadremote type : Onsitelocations : OCBC Malaysia, Menara GE2time type : Full timeposted on : Posted Todayjob requisition id : JR #

• WHO WE ARE :
• Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.#
• Verify and authorise remittances (Internal Fund Transfer, SWIFT Telegraphic Transfer RENTAS , Demand Draft and Cashier’s order).
• Manage and review exceptions for signature verification and payment processing.
• Liaise with customers / branches / business units on any payment discrepancies until resolved.
• Maintain the highest standards of compliance and to meet Service Level of Agreement (SLA) timely.
• Ensure immediate action / resolution in managing both internal and external customers’ queries, feedback, and complaints.
• Monitor system availability & escalate promptly to management when required and manage the situations / issues such that payment service timelines are not impacted.
• Responsible in preparing and ensuring the accuracy and timeliness of management reporting.
• Initiate and implement high impact quality projects leading to operational efficiency and higher productivity.
• Serve as a liaison with internal and external auditors. Participate in DR Live Test, UAT / Projects, meetings as and when required.#
• At least 3-5 years of working experience in the related field is required for this position.
• A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
• A passionate person with customer-oriented mind-set and firm believer of Quality discipline
• Possesses good oral / communication and co-ordination skills; and able to interact well with team members and business units / bankers / customers.
• Resourceful and able to multi-task independently with confidence in time critical environment.
• Strong in analytical & problem-solving skills for making informed decisions and identifying potential risks and opportunities for improvement.
• Proficient in Microsoft Windows applications – Word, Excel & Power-point# #
• What we offer :
• Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

#J-18808-Ljbffr