Senior System Engineer ( Cloud / virtualization)

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Sourcing Specialist at Hitachi Sunway Information Systems

• Serve as a key technical engineer for the operation and administration of internal and external platforms and projects, including the infrastructure, monitoring, migration, expansion, and integration with new and existing systems.
• Manage and coordinate operational incident management and reporting, act as the subject matter expert to support highly complex system-related incidents, problems, and security matters.
• Takes ownership of infrastructure platform issues (as part of a team) and works with 3rd parties, internal operations support, and, where appropriate, determines a strategic approach to resolution.
• Perform preventive maintenance and carry out related project tasks.
• Technical projects through the project life‑cycle, ensuring that projects are completed on time.
• Architecture, design, configuration, installation, and documentation of existing and new systems.
• Ensure SOP, checklist, and asset inventory are updated regularly.
• Manage and implement service and change requests from internal and external users.
• Help maintain team documentation on processes, how‑to, and technical information.
• Provide knowledge transfer and training for the internal team.
• Provide 3rd‑level escalation support to the ITO for incidents and problem management.
• Participate in infrastructure consolidation planning, migrations to concentrated sites, and other strategy planning efforts.
• Identify customer needs and make suggestions regarding technical direction.
• Make recommendations to IT management on direction and utilization of technologies.
• After‑ or extended‑hours support – "On‑call" and "as called" responsibility is expected; a support phone will be provided.
• Any other tasks that are assigned by your superior or management.
• Solid Linux or Windows system administration skills.
• Backup & disaster recovery.
• Communication : You will be in contact with diverse profiles (technical and non‑technical, management, and customer) and will be expected to adapt your communication accordingly.
• Assertiveness : you will be expected to deliver accordingly to the customer’s targets in respect of company standards.
• Teamworking : You will be interacting with people from different departments, and working with different cultures shouldn’t be a problem for you.

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