Risk & Fraud Management Specialist (Urgent Hiring)

Risk and Fraud Management Specialist plays a crucial role in monitoring transactions, identifying fraudulent activities, and ensuring compliance with risk policies. This position is responsible for extracting and analysing transaction data, handling escalations, managing fraud detection parameters, and working with internal and external stakeholders to strengthen fraud prevention strategies.

We are looking for candidates who must have significant knowledge of Operational Risk Management methods and strong analytical skills and a keen eye for detail as well as who show leadership in identification and development of new initiatives, policies and processes to mitigate threats or emerging risks.

Responsibilities

• Daily suspicious fraudulent transaction monitoring and investigation
• Perform Transaction Monitoring by extracting raw data and conducting manual reviews.
• Assess and respond to escalations from Finance, CLT, Marketing, and other departments related to risk, fraud, or suspicious users.
• Review and suspend user accounts engaged in suspicious activities including partner’s staff list.
• Evaluate suspicious transactions flagged by payment gateway partner and determine whether to release or block.
• Review and process user account deletion and unsuspension requests based on document verification and activity history.
• Analyze dispute and chargeback cases related to fraud, take necessary action, and document findings received from Operation team or CLT.
• Screen users in marketing campaigns for fraudulent participation.
• Identify and implement fraud prevention system improvements in collaboration with stakeholders.
• Participate in meetings with local and regional teams to discuss fraud prevention strategies.
• Engage with external vendors for system enhancements and alternative fraud solutions.
• Work with banks and partners to share fraud patterns, discuss dispute and chargeback requirements, and improve fraud prevention strategies.
• Respond to urgent fraud-related inquiries from colleagues.
• Provide feedback on risk matters before engaging with vendors, partners, or clients.
• Participate in discussions and meetings on risk-related topics.
• Support urgent fraud-related requests from internal teams.
• Ensure proper management of internal user system access, including granting, modifying, and revoking permissions as needed.
• Establishing and maintaining policies / minimum / guideline regarding risk management e.g. Risk Management Policy, IT Risk Management Policy, Third‑party Risk Management Policy, Business Continuity Management Policy including Standard Operating Procedure related to Operational Risk Management (if applicable)
• Providing effective 2nd line of defense on oversight of Technology and Regulatory related risk involving in assessing, in depth, the risks in operational, reputation, regulatory, process, service and IT.
• Facilitating Risk and Control Self‑Assessment (RCSA) and monitoring the design and testing the operational effectiveness under Key Control Testing (KCT) and incident management, BCP & IT‑DRP and processes.
• Coordinating and supporting the business unit, process owner, risk owner for facilitating Risk and Control Self‑Assessment (RCSA), performing Key Control Testing (KCT), setting and reviewing Key Risk Indicators (KRIs) and Incident Management.
• Analyzing Operational Risk incidents reported by staff and report lessons learned to the Head of International Risk and Fraud Management and the Senior Management.
• Assessing and evaluating new and existing product, process, service, system, and outsourcing on the risk assessment in accordance with the company’s PSAP Approval Process Flow.
• Assisting the Head of International Risk and Fraud Management to bring together a holistic picture of the operational risks across the company.
• Communication / Awareness training. Understanding well as risk management and R&CSA.
• Register issues and actions in the GRC platform for tracking purpose.
• Preparing the operational risk management report for Head of International Risk and Fraud & Management.
• Business Continuity Management (BCM) – TMN MY and subsidiaries under Ascend Money

Developing and maintaining Business Continuity Management policy, minimum standard, template, process in line with standard requirements, laws and regulations.

Monitoring, investigation and maintaining the Data Loss Prevention Management together with relevant parties.

Validating information / data receiving from IT Security and coordinating with relevant parties for action taken (take down process).

Requirements

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