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Specialist, Account Management (Talent Pool)
foodpandaKebun Baharu, Johor, Malaysia1 hari lalu
Penerangan pekerjaanCollaborate with other departments & stakeholders and provide feedback and identify industry trends. Act as the main point of contact for all matters relating to client concerns & needs. Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards. Collaborate with various stakeholders to ensure projects are delivered on time. Collaborate with internal departments to facilitate client need fulfillment. 2-3 years’ experience within a client management role preferable. Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce. Exceptional verbal and written communication skills. Ability to collect, track, and analyze large amounts of data. Adaptability and strong problem‑solving skills. Outstanding knowledge of MS Office. Knowledge in Salesforce is a plus. Ability to speak in other languages would be an added advantage. Account Management Client Relationship Building Upselling / Cross‑Selling E‑Commerce Revenue Management Project Management Data Analytics Critical Thinking / Problem Solving / Negotiation A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast‑growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities!
Specialist, Account Management (Talent Pool)
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to provide an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
We are looking for multiple Specialist, Account Management positions to be based in Johor. The department is responsible for identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth.
Responsibilities
- Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
- Monitor accounts and identify upsell and cross-sell opportunities.
- Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
- Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
- Possess strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
Collaboration
Qualifications
Key Competencies
What We Offer
foodpanda is operated by Delivery Hero Group ("DH Group") – the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Software Development and IT Services and IT Consulting
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Management Specialist • Kebun Baharu, Johor, Malaysia
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