Customer Success Manager - MY

Role Overview

We are seeking a Junior Customer Success Manager (CSM) based in Malaysia, who will play a key role in driving customer success, retention, and growth across Pulse iD’s portfolio of banking and enterprise clients.

This role combines strategic account management, marketing partnership enablement, and loyalty program optimization. You will act as the primary point of contact for clients—overseeing implementation, campaign performance, and ongoing engagement—while ensuring that Pulse iD solutions deliver tangible business value.

The ideal candidate has a strong background in marketing and loyalty, excels in stakeholder management, and brings experience in managing and expanding enterprise client relationships.

Key Responsibilities

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimization of Pulse iD solutions.
• Partner with client marketing and product teams to design and execute data‑driven loyalty and engagement strategies.
• Conduct regular business reviews, presenting performance insights, marketing results, and ROI‑driven recommendations.
• Collaborate cross‑functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritized and delivered effectively.
• Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery.
• Identify and execute upsell and cross‑sell opportunities to expand client relationships and revenue.
• Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.
• Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.
• Translate client feedback into actionable insights to inform product development and service enhancements.

Requirements

Why Join Pulse iD

To Apply

If you’re passionate about helping brands and financial institutions deliver exceptional customer engagement and loyalty experiences, we’d love to hear from you.

Please submit your application through our Careers Portal :

Pulse iD is an equal opportunity employer and values diversity in all its forms. We welcome applicants from all backgrounds, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

#J-18808-Ljbffr