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Customer Relation Executive
Malaysian Hoya Lens Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanMinimum Certificate / Diploma / Degree A minimum of 1 years relevant experience, preferably service industry or fresh graduates are encouraged to apply as training will be provided Able to speak and write fluently in Bahasa Malaysia, English and Mandarin Candidate fluent in Mandarin are preferred as the role required the candidate to deal with mandarin speaking customer Computer literate Skills & Knowledge required : Customer-service oriented and able to maintain good customer relationship A good telephone etiquette Accuracy and attention to details
Duties & Responsibilities :
- Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic, and professional attitude toward customers
- Responding promptly to customer inquiries
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services which is improved and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Processing orders, forms, applications, and requests
- Accurate data entry
- Communicating and coordinating with colleagues as necessary
- Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
- To carry out other responsibilities that may be assigned by the Management
Requirements :
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Customer Executive • Kuala Lumpur, Kuala Lumpur, Malaysia