Walk-In Interview for English Speakers | TP Malaysia

Overview

Call Center Jobs in Malaysia. Job Vacancies October 2025 | Ricebowl.my

Responsibilities

• Inform customers of the latest new products from BANK
• Analyze call data and customer feedback to identify issues and propose process improvements
• Handle customer complaints and emergency cases to ensure high satisfaction levels
• Conduct regular training and motivation programs to enhance team professionalism and skills
• To accurately record customer interactions and transactions while maintaining confidentiality and data security
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions
• To work collaboratively with team members to achieve customer service goals and provide seamless support
• Schedule or reschedule appointments based on requests
• Update customer records in systems and handle customer objections professionally
• Collaborate with internal teams and ensure compliance with company policies and data protection standards
• Maintain accurate records of customer interactions in the CRM system
• Follow up with customers to ensure satisfaction and encourage repeat business
• Work closely with the team leader and sales manager to improve conversion rates and service quality
• Educate customers on product features, pricing, and promotions
• Maintain a high level of product knowledge to ensure accurate information is provided
• Document all interactions using CRM tools and follow up when necessary
• Identify performance gaps, recurring issues, and root causes, and recommend corrective actions
• Assist in developing and updating quality evaluation forms, scripts, and process guidelines
• Prepare and present quality reports and insights to management, highlighting trends, risks, and opportunities for improvement
• Provide coaching, mentoring, and performance reviews for team members
• Ensure compliance with KYC, internal controls, and regulatory guidelines during customer interactions
• Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction)

Qualifications & Skills

Additional Details

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