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Regional Employee Relations Specialist, SEA

Regional Employee Relations Specialist, SEA

Trip.comKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

Regional Employee Relations Specialist, SEA

Regular – Kuala Lumpur – Functional Departments

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24 / 7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

  • Act as the ER subject matter expert for the SEA region, providing consultation on labor environments, employment practices, and regulatory trends.
  • Design and implement ER strategies that reinforce company values and promote an inclusive, compliant, and positive work environment.
  • Support HR team in end-to-end ER case management from fact-finding, investigations, and hearing preparations to documentation, resolution, and closure in accordance with global procedures.
  • Assist to draft and issue disciplinary / warning / termination letters, prepare investigation summaries, and ensure accurate and timely recording of hearing proceedings.
  • Collaborate with Country HRs, BU HRBPs, Legal and business stakeholders to assess risks, review cases, and implement proactive interventions.
  • Monitor local labor market developments, government policies, and union activities to identify risks and provide early alerts and recommendations.
  • Support labor audits, inspections, or dispute resolutions, representing the company or providing critical support to legal counsel where required.
  • Coach and upskill people managers on ER practices, including performance management, grievance handling, underperformance, harassment, or redundancy through structured training or ad hoc consultations.
  • Generate ER insights from case data and trends to drive continuous improvement in policies, processes, and culture.
  • Champion a “lead with empathy” approach, balancing compliance requirements with employee experience in every decision.

What you'll Need to Succeed

  • Strong knowledge of Malaysian labor law and HR compliance practices; exposure to other SEA markets is highly advantageous.
  • 5+ years of hands‑on ER experience in a fast‑paced, multinational or service‑driven environment (e.g. tech, customer service centers, BPO, e‑commerce).
  • Proven ability in handling complex ER cases, including investigations, performance issues, grievances, disciplinary actions, or termination procedures.
  • Demonstrated experience drafting official ER documentation, such as warning letters, suspension notices, termination papers, and investigation reports.
  • Excellent communication, negotiation, and stakeholder management skills. Additional SEA languages are a plus.
  • Strong analytical and investigative mindset, with attention to detail and structured documentation.
  • High sense of integrity, urgency, confidentiality, and fairness, with the ability to make sound decisions under pressure.
  • Resilient, adaptable, and comfortable working with sensitive matters requiring discretion and maturity.
  • Willingness to travel when required.

    • Why Trip.com Group

    We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

    What’s more?

  • Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
  • Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
  • We encourage flexible work arrangement
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Employee Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia