Tawaran kerja ini tidak tersedia di negara anda.
Contact Centre Manager - Mandarin
TPKuala Selangor, Kuala Selangor, Malaysia16 hari lalu
Penerangan pekerjaanHigh cultural awareness of political and social situations Proficiency in English and multilingual skills highly preferred (depending on market assignment) Ability to build strong client relationships to create new business opportunities Strong risk-identification skills with ability to recommend process improvements and solutions Manage the overall performance and governance of Statements of Work (together with Vendor Account Management / Business Development) Oversee day-to-day operations per SOW requirements and SLAs, ensuring timely identification and resolution of service delivery issues and implementation of preventative measures Lead transition management during setup and expansion phases Establish vendor infrastructure (technology, HR, security, facilities, communication) and ensure service delivery processes and reporting mechanisms are in place Provide exceptional people management, mentorship, and career development for Managers, Team Leads, and Agents; drive low attrition and high engagement Lead and monitor process excellence, flagging and escalating risks to Clients and stakeholders as needed Conduct deep dives on customer complaints, appeal cases, and high-risk flagged transactions to evaluate fraud potential; share fraud trends with strategy teams Ensure compliance with chargeback SOPs and timely completion of representment cases with accurate documentation Guide teams to deliver within SLA while maintaining accuracy and compliance standards Build problem-solving, analytical, and technical capabilities within the team to deliver scalable solutions Set team goals, track progress, and ensure results are communicated effectively Lead projects involving analysis, research, and strategy development with global cross-functional teams Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect client ecosystems, prevent fraudulent activity, enforce TOS and policies, and ensure global compliance Drive managers and operations teams to deliver value-adds, continuous improvements, and measurable productivity / quality gains Execute leadership directions following proper change management processes Maintain strong client relationships with proactive communication, plans of action, and closed-loop follow-up Mid-Senior level Full-time Customer Service, Quality Assurance, and Management Industries : Outsourcing and Offshoring Consulting, IT Services and IT Consulting, and IT System Data Services
Overview
Join to apply for the Contact Centre Manager - Mandarin role at TP
Job Location : Malaysia – Remote (Cloud Campus, Work From Home for 6 months, then relocation required to Johor Bahru Office)
This role involves leading and managing a global contact centre operation, ensuring quality service delivery, and driving operational excellence.
Requirements
- A dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
- Minimum 2+ years of people management experience as a Senior Manager in Fraud and Risk Operations in Payment Systems (covering Fraud chargebacks, Customer Complaints, and Escalations)
- Strategic thinker with strong analytical and problem-solving skills
- 10+ years of experience in operations, preferably in BPO / ITES industry
- 7+ years of people management experience, including managing managers, with a strong desire to develop team members
- Empathy for social community platform users and passion to create an exceptional user experience with outstanding support
- Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members
- Adaptable and energized by a fast-paced environment; significant experience in a complex operational setting
- Excellent written and verbal communication skills
Preferred Requirements
Responsibilities
Seniority level
Employment type
Job function
Note : Referrals and additional job postings on the page are not required to apply.
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Manager Mandarin • Kuala Selangor, Kuala Selangor, Malaysia
Pekerjaan yang berkaitan
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-S...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Join our dynamic team as a Customer Service Executive, where you'll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails.This role offe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
We believe that entrepreneurs are society's problem solvers.They see opportunities in complexities and drive us towards progress.
Osome doesn't want entrepreneurs to be distracted from the important...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
Represent the brand, culture, and values of clients.Maintain a positive, empathetic, and professional attitude towards customers.
Provide timely support through various communication channels.Ensure...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Mandarin Speaker Telesales Consultant
EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Mandarin Speaking Head of Sales (Color Cosmetics Knowledge) in Kepong KL-GG
Polymorph RecruitmentKepong, Kuala Lumpur, Malaysia Bachelor’s degree in Business, Marketing, or related field.Proven track record in managing fast-changing, trend-driven categories and retail channels.
Strong knowledge of the health & beau...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Regional Business Development Manager (Nutraceuticals)
Monroe Consulting GroupKlang City, Selangor, Malaysia Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with a leading manufacturer of high-end nutraceutical ingredients and health supplements to hire a Business Development...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Customer Service Executive - Mandarin Speaker
Arvion ServicesPetaling Jaya, Selangor, MalaysiaQuick Apply
- Dinaikkan pangkat
Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]
Polymorph RecruitmentKlang, Selangor, Malaysia Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel.
Proficiency in English, BM, and Mandarin ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Mandarin Speaking Key Account Executive (FMCG / Retail-Beauty and Skincare) in Kepong KL-GG
Polymorph RecruitmentKepong, Kuala Lumpur, Malaysia Diploma or Bachelor's degree in Business, Marketing, or a related field.Strong knowledge of health & beauty retail operations (Watsons, Guardian, etc.
Ability to work independently and handle mu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
(Chinese and English) Customer Support Consultant, crypto (remote)
SupportYourAppKepong, Kuala Lumpur, Malaysia Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?.
Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Key Account Manager - Remote& Mandarin Speaker
Elite AsiaShah Alam, Malaysia Act as the primary liaison to build and maintain strong, long-term relationships with key customers / accounts to ensure satisfaction and loyalty.
Plan, execute, and monitor sales strategies to drive ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
KYC Consultant - Mandarin Speaker
OSOMEKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Customer Success Specialist - Banking (M) - Mandarin
Two95 International Inc.Petaling Jaya, Selangor, MYQuick Apply
- Dinaikkan pangkat
Business Development Manager - Remote Work & Mandarin Speaker
Elite AsiaPutrajaya, Malaysia This job is for a Business Development Manager who works from home and speaks Mandarin.You might like this job because you’ll find new business opportunities, build relationships, and enjoy perks l...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Solutions Engineer - Mandarin Speaking
Sui FoundationKuala Lumpur, Malaysia Solutions Engineer - Mandarin Speaking.Sui Foundation 1 week ago Be among the first 25 applicants Join to apply for the.Solutions Engineer - Mandarin Speaking.
Sui Foundation The Sui Foundation exis...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist - Mandarin Speaker
OX Human Resources ConsultanciesKuala Lumpur, Malaysia Senior HR & Talent Acquisition Specialist | Global Recruiter | FX industry Forex & CFDs | Emiratization | Crypto | Payment Solutions | Real Estate.
The ideal candidate loves talking to people and pr...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG
Polymorph RecruitmentSetia Alam, Selangor, Malaysia Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills.
Computer literate (MS Office, Email, CRM).Independent and a...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
(native Japanese) Customer Support Consultant, emails / chats (Remote)
SupportYourAppKlang City, Selangor, Malaysia Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a.
Unlock your potential by mastering new ski...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Business Development Manager - remote role
The Access GroupKuala Selangor, Kuala Selangor, Malaysia We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
We offer a blended approach to office working, encouraging y...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Contact Centre Manager - Mandarin
TPSubang Jaya, Malaysia Contact Centre Manager - Mandarin.TP Job Location : Malaysia – Remote (Cloud Campus, Work From Home for 6 months, then relocation required to Johor Bahru Office) This role involves leading and manag...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative - Mandarin (Work from Home)
TPAmpang Jaya Municipal Council, Ampang Jaya Municipal Council, Malaysia We are seeking enthusiastic and customer-focused individuals to join our team as.Customer Service Representatives (Mandarin-speaking) WORK FROM HOME.
In this role, you will be the first point of con...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
Advisor I, Customer Service – Mandarin
Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu