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Omni Retail Manager
L'OréalPetaling Jaya, Selangor, Malaysia30+ hari lalu
Penerangan pekerjaanDevelop business, adapting policies and way of working to improve turnover, profitability, client experience as well as financial optimization. Advises MY Lead & Brand Manager on distribution strategy and maintain strategic retailer relationship. Works closely with Marketing, Trade Marketing, PR, digital, to define the best 360º strategy each channel. Negotiates in collaboration with KAM with retailer to maximize business opportunities. Ensure an efficient retail organization model - Manage and Monitor BA Productivity. Being a strong, value-driven leader that inspires, develops and challenges the team to achieve excellent results. Oversee retail BA population on recruiting, on-boarding and retention plans. Coach, motivate and develop counter / store managers. Supervise and support BA training and development. Oversees retail population maximizing empowerment and enablement. Define and implement omnichannel compensation and rewards schemes in line with brand(s)’ strategy. Sell-in & Sell-Out Achievement, Market Share Gain, Brand Ranking. BA attrition rate. Productivity – Store and BA. Profitability – Channel / Store. Brand omni-channel KPI’s. BA Pulse Results – Engagement & Enablement. Service Excellence KPIs – NPS, CXE. Minimally 6 to 8 years working experience in brand / retail management or at least 1 to 2 years handling omni-channel / digital strategy & initiatives. Outgoing personality, with good networking and influencing skills. Excellent communication skills, fluent in English language (both verbal and written). Eye for details with problem-solving and project management skills and mindsets. Ability on multi-tasking and energy to deliver with tight timelines. Ability to communicate effectively with internal and external partners, and to anticipate the needs of both groups. Strong business and retail acumen.
Job Title : Omni Retail Manager
L'Oréal is the world's largest and most profitable beauty company. Present in over 150 countries, L’Oréal has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands.
Who is L’Oréal?
L'Oréal is the world's largest and most profitable beauty company. Our mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people.
Job Summary
L'Oréal Luxe MY is on a journey to become the leading omni-channel beauty group. This role will demonstrate success in developing and executing transformative retail strategy.
Key Job Responsibilities
- Build and implement sales strategy with supplemental education plan to drive sales growth for the assigned brand(s).
- Drive the implementation and execution of end-to-end customer experience, from big leaps changes to daily operations.
- Drive business innovation and business development across all distribution channels and touchpoints.
- Implement commercial strategy and align commercial priorities within the assigned brand(s).
- Monitor customer experience and ensure high level of service excellence across all brands through measurable tools.
Drive Sustainable Financial Results
A Great Place to Work
KPIs Include
Requirements
L'Oréal is an equal opportunities employer.
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