Customer Service - Mandarin Speaker - RM4000 - Hybrid
Pinnacle Business ServicesShah Alam, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanProficiency in Mandarin, Malay, and English 1+ year experience in customer service (or related field) Tech‑savvy with Microsoft Office and digital platforms Willing to work rotational shifts (including weekends / public holidays) Possess to have own transport Competitive salary : RM4,000 – RM4,800 + KPI incentives & performance bonuses Career growth : 80% of leadership roles are promoted internally Comprehensive benefits : Medical insurance, maternity leave, paid training & professional development
Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.
We’re looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast‑paced environment.
What You’ll Do
- Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
- Actively listen and resolve concerns, ensuring positive experiences
- Escalate complex cases when necessary
- Share product and service recommendations tailored to customer needs
- Collect feedback to help improve services and processes
- Support with administrative tasks as assigned
What We’re Looking For
Work Schedule & Location
Morning shift : 6am – 3pm (WFH)
Why Join Us?
Join us in shaping the future of sustainable transport and providing top‑notch customer support along the way!
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Customer Service Mandarin Speaker • Shah Alam, Selangor, Malaysia