Delivery Performance Manager

Executive recruitment company Monroe Consulting Group's Technology Division is partnered with a renowned financial institution that provides corporate and end-user banking services across the region. They are expanding their Innovation Hub to support the delivery of technology projects and increasing project demand. They are looking for a Delivery Performance Manager to oversee operations delivery, performance and driving output for several project domains within the fulfilment hub.

You will be responsible for the delivery performance and required to define, implement and report Key Performance Indicator (KPI) for overall hub delivery and operations.

Responsibilities

• Lead Performance Management Team, this includes establish delivery performance excellence and overseeing demand & supply within the Hub.
• Work with head of delivery & domain leads on the program strategy, service and operational planning and operations. You will be responsible to manage stakeholder from the Hub as well as Group Banking Level.
• Accountable to delivery quality carried out from the Hub, able to define, measure, prepare and present the Key Performance Indicator (KPI) to management team and other audiences on agreed time period.
• Identify and perform continuous improvement on process, technology and people aspect within the Hub.
• Monitor delivery project demand and resources allocation and making sure the overall capacity is balanced
• Provide support to your teams with guidance, advice and information on effective performance management, share & maintain industry / technology best practice to be shared and implemented within the Hub.
• Enable standardization and holistic tracking and monitoring of performance across domains on a regular basis
• Identify root causes and drive improvement actions based on day to day activities within the Hub.

Qualifications

Advantage / Plus

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