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f&b operation executive
FOOD & BEVERAGE RESOURCES PG SDN BHDPulau Pinang, Pulau Pinang, Malaysia15 jam yang lalu
Penerangan pekerjaanAccountable for planning, coordinating and managing of staff and services to ensure efficient and effective F&B operations and sales performance. Guide and motivate the entire operation team in sales, meeting KPIs and uphold team spirits among the staffs. Observe and enforce team to follow and adhere to procedures and policies through team development and training. Ensure on food quality and standard are being controlled. Regularly review of operating results with the team and identify opportunities to improve performance. Tight monitoring on staff scheduling, staff training, stock-taking, inventory control, cash management and POS system for results efficiency. Work closely with product planning team and provide inputs to menu upgrading to overcome market competitiveness. Prioritize work, monitor standards and conduct regular quality audits Comply with company and client Health, Safety and Food Safety legislation To be polite, professional, and friendly at all times with customers, clients and colleagues To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations Allocate duties to the team, supervising and assisting Coaches team to take corrective action as necessary and ensures follow-through Carry out appropriate training for all team members Highlight customer complaints on food quality, customer service and other operations issue to management team for purpose of future improvement.
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Operation Executive • Pulau Pinang, Pulau Pinang, Malaysia