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Customer Service Executive

Toshiba Tec MalaysiaShah Alam, Selangor, MY

30+ hari lalu

Penerangan pekerjaan

Responsibilities :

Process consumables order and liaise with Logistics on consumables delivery matters.
Handle call inquiries for service requests and checking of toner delivery status to ensure collection of empty toner carriage by liaising with customers and Logistics.
Log in service calls into corporate system.
Dispatch service calls to service representative.
Ensure follow up, close call, and CI work orders in corporate system.
Update current meter reading in corporate system for billing purpose and generate invoices to be sent out every month.
Ensure completion of meter reading base every month, coordinate with technical department for problem meter cases, and submit monthly report of backlog machines and meter reading problem cases.

Requirements :

Candidate must possess at least a Diploma / Bachelor’s Degree in any field.

Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply.

Applicants must be willing to work in Selangor / Penang.

Applicants should be Malaysian citizens.

Preferably Junior Executives specializing in Customer Service or equivalent.

Fresh graduates are encouraged to apply.

Customer Service Executive • Shah Alam, Selangor, MY