VIP Operations (Taiwanese Hokkien)

BingX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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BingX is a leading cryptocurrency exchange that serves over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – designed for the evolving needs of users, from beginners to professionals. BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Responsibilities

• Responsible for the full lifecycle management of VIP customers, developing and executing user growth strategies to enhance long-term customer value.
• Conduct customer demand analysis, build a tiered management system, and implement personalized service plans to improve customer satisfaction.
• Coordinate with departments such as product, marketing, and customer service to establish a VIP-exclusive benefits system and optimize retention paths for high-value users.
• Lead VIP customer data analysis, use insights from user behavior to optimize operational strategies, and consolidate methodologies to drive execution.
• Oversee the annual VIP operation plan, organize large-scale customer events, and coordinate resources for execution.

Requirements and skills

Working at BingX

Seniority level

Employment type

Job function

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