Customer Experience Specialist (Remote)
qlubPasir Gudang, Johor, Malaysia22 hari lalu
Penerangan pekerjaan1‑2 years of experience in customer support; fresh graduates welcome to apply. Excellent communication skills, both written and verbal. Ability to multitask and prioritize in a fast‑paced environment. Strong problem‑solving skills and attention to detail. Customer‑focused with a positive attitude. Availability to work flexible hours, including weekends. Cantonese speaking is required to liaise with Cantonese‑speaking associates. Be part of an exciting, fast‑paced environment, where you can grow the business from an early‑stage start‑up into a global organization. Drive growth and tailoring of fast‑evolving new products and features. Work with highly motivated people, enthusiastic about improving the customer experience at table‑service restaurants.
qlub Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Join or sign in to find your next job
Join to apply for the Customer Experience Specialist (Remote) role at qlub
Why qlub?
Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay‑at‑Table QR payments and Digital Menus to Order‑and‑Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Splitting the bill with friends has never been easier!
We help restaurants focus on what they do best : providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital‑first world.
With a total fundraised of $72M from top‑tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry.
This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high‑performing, diverse teams to power that growth.
The Role
We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast‑growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.
What You’ll Be Driving
- Respond to customer queries in a timely manner via phone, email or chat.
- Identify and troubleshoot issues that customers may encounter while using the service.
- Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
- Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
- Support management with important strategic insights and recommendations based on on‑ground feedback, reports & industry trends.
What You Bring
What We Offer
Sounds like you?
Are you excited by this opportunity? If so, “Apply now” .
Referrals increase your chances of interviewing at qlub by 2x
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Experience Specialist • Pasir Gudang, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Chinese Speaking Customer Experience Specialist (Remote in Malaysia)
QlubGelang Patah, Johor, Malaysia Customer Experience Specialist (Remote in Malaysia).We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.As a Customer Experi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Sales and Marketing No Experience Needed
Royal Organisation53a boat quay, Central Region, SG Are You a Self-Driven, Eager Learner with a Positive Attitude? About Us : We are a global leader in sales and marketing, helping our established clients drive revenue growth and market share throu...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Experience Support Specialist
beBeeCoordinateSingapore, Singapore Facilitate efficient and accurate order processing from start to finish through online or phone channels.Process delivery orders and ensure sufficient stock is available for delivery.Check stock le...Tunjukkan lagiKemas kini terakhir: 15 jam yang lalu
- Dinaikkan pangkat
Campaign Specialist (No Experience Needed)
Royal OrgSingapore, Central Region, SG Are you seeking career advancement and personal development in a fulfilling workplace environment? Here at Royal Org, we give you a space to develop yourself so you can reach your full potential.Wh...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Software Engineer (Remote)
PortcastKulai, Johor, Malaysia Our mission is to transform international supply chains to be more resilient by helping logistics companies realize the full potential of their data.
We cater to both shipping lines and cargo airlin...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Brand Experience Champion (No experience required)
Royal Org Pte LtdSingapore, Central Region, SG Requirements : - Excellent ethics and positive learning attitude - Leadership potential and ready to take on challenges (view challenges as opportunities instead!) - Team player and enjoys interacti...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Guest Experience Expert
ST. REGIS HOTEL SINGAPORESingapore, SG.01, Singapore Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
- Dinaikkan pangkat
Customer Experience Manager | up to $4.2k +Sign in Bonus | 5 Days | Tuas
The Supreme HR Advisory Pte LtdSingapore, Singapore Overview Customer Service ManagerLocation : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work) Monday to Friday (8am to 5pm) Basic : $4000 to $4200 + Handphone Reimburs...Tunjukkan lagiKemas kini terakhir: 23 jam yang lalu
- Dinaikkan pangkat
Customer Experience Specialist (Remote)
qlubIskandar Puteri, Johor, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Customer Experience Specialist (Remote).
Qlub is revolutionizing the dining experience with ultra-fast...Tunjukkan lagiKemas kini terakhir: 22 hari yang lalu
- Dinaikkan pangkat
Customer Experience Manager
LUXURY VENTURES PTE. LTD.Singapore, SG.01, Singapore Provides leadership that optimizes sales result with specific ownership for the customer experience on the sales floor.Drives result by developing and executing short term action plans and long-ter...Tunjukkan lagiKemas kini terakhir: 15 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Experience Manager | Up to $4.2K +Sign in Bonus | 5 Days | Tuas - 0310
THE SUPREME HR ADVISORY PTE. LTD.Tuas, West, Singapore Country, Singapore Location : Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work).Basic : $4000 to $4200 + Handphone Reimbursement : Capped at $60 (Based on bill or receipt) + Sign-on Bonus...Tunjukkan lagiKemas kini terakhir: 3 jam yang lalu
- Dinaikkan pangkat
Senior Product Manager (Mobile App Experience)
Hyphen ConnectKulai, Johor, Malaysia We are hiring for one of our ecosystem projects - a cryptocurrency exchange.They are seeking a Senior Product Manager to lead product initiatives from concept to execution.In this position, you’ll ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Experience Executive (Customer Service) - remote / WFH
KsistersGelang Patah, Johor, Malaysia Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner.
This role requires staying closely connected with the Singapore team to ha...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Experience Manager
beBeeCustomerSingapore, SG.01, Singapore The Customer Service Strategist plays a vital role in strengthening customer relationships by ensuring seamless support, prompt issue resolution, and continuous service enhancement.Oversee daily op...Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu
- Dinaikkan pangkat
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreKulai, Johor, Malaysia Senior Product Manager - AI AdOps Copilot (REMOTE).MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, use...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Experience Specialist
CastleryJohor Bahru, Johor, Malaysia We're rethinking homes for how people really live, and we're looking for a.Customer Experience Specialist.Operations at Castlery makes it all work — streamlining processes and elevating every custo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
User Experience Design Manager
HudlPasir Gudang, Johor, Malaysia We hire the best to ensure you’re working with people you can constantly learn from.You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next.We work...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Delivery Manager – Customer Experience Platforms
INCOME INSURANCE LIMITEDSingapore, SG.01, Singapore We are looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems....Tunjukkan lagiKemas kini terakhir: 14 hari yang lalu