Business Operations Analyst

Regional Talent Acquisition | Recruiter | Crypto

Position Title : Business Operations Analyst

Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We provide an entry-grade ecosystem for the crypto space, offering a personalized super account that integrates products and services across crypto assets trading, investment, loan, custody, RWA, research, and more. Our aim is to empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP) & Money Lender License, an Appointed Representative (AR) in the UK, and is registered as a Money Services Business (MSB) in the US. We are a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet high global standards and provide secure and compliant crypto financial solutions.

We continually reshape the crypto business landscape and integrate crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and potentially earn from cryptocurrency.

Why Join Us

We tackle complex problems as a team, encourage openness, and promote transparency, respect, and inclusivity. Every team member is valued and has a voice. We seek intellectually curious and entrepreneurial individuals who want to make an impact in the crypto ecosystem and help build a better product for the next one billion users.

Job Responsibilities

• Daily product management support, coordinate releases of products and features;
• Formulate and update internal procedures for senior stakeholder review to streamline operations, improve efficiency, and mitigate operational risk;
• Regularly collect community feedback and collaborate with stakeholders on customer experience improvements;
• Familiar with spreadsheets and data tracking tools (Confluent / Superset); make product design and business optimization recommendations based on data analytics results;
• Work with stakeholders across finance / treasury / legal / product / risk departments.

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