URGENT HIRING - Customer Service (Immediate Hiring!)

UBASE ASIA SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia

5 jam yang lalu

Penerangan pekerjaan

Immediate Joiner | Customer Service | Open for Fresh Graduates

UBASE Asia Sdn Bhd is a subsidiary of UBASE, Inc., a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.

Reasons to work with UBASE Asia

Competitive pay package and exclusive benefits.
Breathe easy and feel inspired in our world-class, healthy workspace.
Accelerate your expertise with guidance from senior mentors.
Your health and future are covered : premium insurance and full security benefits.
We provide dental and optical benefits because your well-being matters.
A culture of celebration : regular team events and employee recognition.
Grow with us : personalized learning plans to fast-track your career.
Effortlessly connected : our office is a short walk from Bandar Utama MRT Station.
Build your career at the forefront : join Korea's #1 BPO leader.

We are looking for Mandarin-speaking / Non-Mandarin-speaking candidates to join our team as Customer Support Representatives for a leading consumer electronics client.

Responsibilities

Make outbound courtesy (Happy) calls to customers after service visits to gather feedback and ensure satisfaction.

Conduct payment reminder calls for pending dues in a polite and professional manner.

Document customer feedback, complaints, and escalations accurately.

Ensure excellent customer experience and build rapport with clients.

Report service or payment issues to the concerned internal teams.

Follow scripts and company call handling guidelines.

Maintain a minimum number of calls per day as per KPI.

Job Requirements

Fresh graduates are welcome to apply or 1 year in customer service or tele-calling preferred.

Strong listening and problem-solving abilities.

Ability to remain calm and courteous under pressure.

Basic computer knowledge – MS Office, CRM systems.

Be comfortable using call center software.

Must be punctual and maintain professional conduct.

Ability to handle targets and work under supervision.

Fluency in BM, English and Mandarin to effectively communicate with Mandarin-speaking clients.

Perks and Benefits

Medical Insurance

Annual Optical and Dental benefit

Parking

Global Cultural Platform

Annual, Sick, Maternity, Hospitalization Wellbeing benefits

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Buat amaran kerja untuk carian ini

Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia