Customer Support Agent
Invisible Expert MarketplaceBatu Pahat, Johor, Malaysia1 hari lalu
Penerangan pekerjaanHigh school diploma or equivalent; a degree in Business, Finance, or IT is a plus. Fluent in English, with strong verbal and written communication skills. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem‑solving, and organizational skills in a fast‑paced environment. High attention to detail and ability to work independently and as part of a remote team. Must pass a background check. Type : Hourly Rate : $5 / hour Employment type : Contract Workplace type : Remote Seniority level : Entry Level
Join to apply for the Customer Support Agent role at Invisible Expert Marketplace .
About The Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Job Overview
We are looking for a customer‑oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations / deactivations, and technical troubleshooting. Prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial but not mandatory.
Key Responsibilities
- Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English‑speaking customers.
- Assist with account activation, integration troubleshooting, and product‑related inquiries.
- Deliver accurate guidance on clients’ retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalated complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to resolve issues efficiently and improve customer service.
Qualifications
Hours
45‑50 hours per week, 9 PM‑6 AM US‑ET (US‑East Coast / New York Time Zone).
Compensation
Employment Details
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Support • Batu Pahat, Johor, Malaysia
Pekerjaan yang berkaitan
%20Sdn%20Bhd)
- Dinaikkan pangkat
Customer Support Agent - Remote
MultiverseBatu Pahat, Johor, Malaysia As a Customer Support Agent, you'll be responsible for providing top-notch support to players through various communication channels.
Your role involves managing and resolving customer issues effici...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Support Engineer
Kaleris CompanyBatu Pahat, Johor, Malaysia Customer Support Engineer page is loaded## Customer Support Engineerlocations : Remote Malaysiatime type : Full timeposted on : Posted 30+ Days Agojob requisition id : R- • •Job Description : • •##...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Associate Customer Marketing
Hershey CompanyJohorMalaysia, Johor, Malaysia Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing administrative tasks.Works closely wit...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Sales Engineer
NETZSCH (Malaysia) Sdn BhdJohorMalaysia, Johor, Malaysia NETZSCH (Malaysia) Sdn Bhd, part of Erich NETZSCH GmbH & Co.Holding KG, has over 60 years of global experience serving various markets with high-quality pumps and systems.We offer NEMO® progressing...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Test Application Development (Software)
Rohde & SchwarzKebun Baharu, Johor, Malaysia Test Application Development (Software).Develop software solutions for high-precision test systems for software-defined radios, develop software solutions for PCBA testing.Keep a close eye on the e...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Customer Support Engineer (Remote)
FreelancingMuar, Johor, Malaysia As a Customer Support Engineer, you will be responsible for helping Incognito’s customers by diagnosing and resolving complex technical issues in a high-contribution role with exciting technical ch...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist
Just Global Markets Ltd.Batu Pahat, Johor, Malaysia Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Call center agent (English speaker)
TPE Resource SolutionsBatu Pahat, Johor, Malaysia JOB TITLE - Customer service Executive (English / Bahasa Malay).Salary - RM 1900 to 2100 + 300 night shift allowance + KPI.
Working days & Shift - 6 days rotational working and 24 / 7 rotational shift...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Technical Product Manager
HeroDevsJohorMalaysia, Johor, Malaysia Join or sign in to find your next job.Be among the first 25 applicants.The Technical Product Manager (TPM) is responsible for assisting with identification of new products and for the planning, dev...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
QA / QC Manager - Data Center
Turner & TownsendKebun Baharu, Johor, Malaysia QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Work From Home Phone Support Agent - Day & Night Shifts
Mashreq BankBatu Pahat, Johor, Malaysia Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents.
In this role, you will be the voice of our company, ...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Customer Support Agent - (Fluent in Vietnamese)
Invisible Expert MarketplaceBatu Pahat, Johor, Malaysia Customer Support Agent - (Fluent in Vietnamese).Remote, contract position at Invisible Expert Marketplace.The role supports the latest AI-driven technology in the financial services industry, focus...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Support Specialist I
Inlera, Inc.Muar, Johor, Malaysia Stop scrolling-your dream job might just be here! At PracticeTek, we don’t do ordinary; we do bold ideas, big impact, and endless opportunities to grow.
Imagine working with teammates who celebrate ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Head of Commercial
Alistair GroupJohorMalaysia, Johor, Malaysia Alistair Group is one of East and Southern Africa’s fastest-growing logistics service providers.With over 400 employees across 16 countries, we deliver integrated logistics solutions including road...Tunjukkan lagiKemas kini terakhir: 21 hari yang lalu
- Dinaikkan pangkat
Associate Customer Support Engineer
Telesign Corp.Muar, Johor, Malaysia We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team.The Customer Support Engineer role works with our customers as well as with our internal teams on tro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Head of Business (LCL / FCL) - Chinese Speaker
Links InternationalKebun Baharu, Johor, Malaysia Head of Business (LCL / FCL) - Chinese Speaker.Join to apply for the Head of Business (LCL / FCL) - Chinese Speaker role at Links International.
We are seeking a dynamic and experienced Head of Business...Tunjukkan lagiKemas kini terakhir: 6 hari yang lalu
- Dinaikkan pangkat
Associate Customer Marketing
The Hershey CompanyMuar, Johor, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Sales Engineer
NETZSCH MalaysiaJohorMalaysia, Johor, Malaysia NETZSCH (Malaysia) Sdn Bhd, part of Erich NETZSCH GmbH & Co.Holding KG, has over 60 years of global experience serving various markets with high-quality pumps and systems.We offer NEMO® progressing...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu