Air Cargo Forwarding Executive / Assistant Manager (Malaysia)

Air Cargo Forwarding Executive / Assistant Manager (Malaysia)

Manage day-to-day air freight import and export operations .

Coordinate with airlines, co-loaders, ground handlers, and overseas agents .

Prepare and process documentation : MAWB / HAWB, K1 / K2 declarations, manifests, permits .

Handle customs clearance and ensure compliance with Malaysian regulations.

Update shipment status, track cargo, and proactively inform customers.

Provide customer quotations and liaise with sales for rate negotiations .

Troubleshoot daily operational issues (e.g., flight delays, missing documents, DG cargo approval).

For Assistant Manager (Supervisory + Strategic Focus) :

Lead and oversee a team of executives and clerks , ensuring balanced workload distribution.

Supervise import / export documentation accuracy and regulatory compliance.

Negotiate airline rates and co-loader contracts , while monitoring cost efficiency.

Drive process improvements , update SOPs, and support digital system implementation.

Ensure key performance indicators (KPIs) are achieved (on-time departure, clearance times, cost / revenue targets).

Prepare monthly management reports covering volumes, yields, and profit / loss analysis.

Key Responsibilities

For Executive (Operational Focus) :

Manage day-to-day air freight import and export operations .

Coordinate with airlines, co-loaders, ground handlers, and overseas agents .

Prepare and process documentation : MAWB / HAWB, K1 / K2 declarations, manifests, permits .

Handle customs clearance and ensure compliance with Malaysian regulations.

Update shipment status, track cargo, and proactively inform customers.

Provide customer quotations and liaise with sales for rate negotiations .

Troubleshoot daily operational issues (e.g., flight delays, missing documents, DG cargo approval).

For Assistant Manager (Supervisory + Strategic Focus) :

Lead and oversee a team of executives and clerks , ensuring balanced workload distribution.

Supervise import / export documentation accuracy and regulatory compliance.

Negotiate airline rates and co-loader contracts , while monitoring cost efficiency.

Drive process improvements , update SOPs, and support digital system implementation.

Ensure key performance indicators (KPIs) are achieved (on-time departure, clearance times, cost / revenue targets).

Prepare monthly management reports covering volumes, yields, and profit / loss analysis.

Requirements

Education

Diploma / Degree in Logistics, Supply Chain, Business, or related field.

Experience

Executive : 2–4 years in air freight forwarding operations.

Assistant Manager : 5–8+ years, with proven supervisory and negotiation experience.

Skills

Strong knowledge of air cargo documentation & customs procedures (K1–K9 forms, HS codes).

Familiar with air freight systems (CargoWise, EDI, Aldec, etc.).

Good communication skills in English & Bahasa Malaysia; Mandarin is an advantage (for airline / agent communication).

Strong organizational skills with the ability to manage multiple deadlines.

For Assistant Manager : leadership and team management capabilities.

Certifications (Preferred)

IATA Dangerous Goods (DG) Certificate.

KAEK (Kursus Agent Ekspres Kastam).

Familiarity with FTZ operations and bonded warehouse procedures.

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