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Petaling Jaya, MY
Logistics Handling Operations Operator Malaysia
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer
- Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
 - Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
 - Alert the customer team pro-actively in case of deviation and propose backup solutions
 - Integrate manually, in dedicated IT solution, the Transport Request, if necessary
 - Arrange alternative in case preferred carrier is unavailable
 - Take corrective actions in case of missing pre-alerts
 - Receive and control customer bookings according to the processes in place
 - Check optimizations from optimizer if applicable, propose consolidation options.
 - Provide clarifications and / or missing information
 - Communicate & confirm arrangement to origin
 
Deliver Customer Satisfaction
Manage and supports order management to ensure the best possible service levelMeets deadlines and ensures completion of customer service tasks within the expected time framesEnsure a consistent and pro-active communication flow with the customerAct as a strong interface to resolve customer problems, manage troubleshooting and issue resolutionPrioritizes, resolves and / or escalates issues to secure the customer’s interestRepresent Prism internally and externallyUse the tools and communication to react to customer requestsAct as single point of contact for the customerIdentify and record savings (benefits tracking) delivered to the customers.Provide his / her expertise in transportation managementUse of the technologies to be more efficient and work with the CBSContribute to improve Partners and Vendor performance
Monitor the 3PLs service quality and give feedback to the Operation of Contract managerMonitor the good deployment and efficiency of new operational practices with the 3PLsContribute to formalize the SOPProvide 1st level of support to the 3PL (operational inquiries, data matters etc.)Set up and Monitor corrective action plans in agreement with the 4PL HUB managerReceive non-conformities and complaints and log these in a databaseConduct root cause analysis on logged issuesCategorized all non-conformities & complaints using standardized issue codes and reason codesCapture claims through non-conformities & complaints management processAssess of potential claims and recommendation to the customerAssign corrective actions to relevant parties and follow upEscalate claim to concerned partyConduct 8D analyses for complex claimsIn case of financial damages follow up with 3PL and insurance until financial settlementDefine requirementsGet spot quotation from the 3PL’s panelSelect providerOthers
Any other tasks provided by their ManagerAdherence to the Company’s Quality Policy and Neutrality CommitmentAs a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note : Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address : We recommend that you do not respond to unsolicited business propositions and / or offers from people with whom you are unfamiliar.
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