Role Overview :
This role supports the Company's Logistics and Inventory Department and directly reports to the Logistics and Procurement Assistant Manager.
Responsibilities & Duties :
Manages the relationship with the 3PL in charge of warehousing
- Coordinates and communicates business requirements (volumes, SLAs) and standards to 3PL, and ensures their successful execution
- Oversees 3PL operational performance (on-time operations, reliability, adaptability). Maintains and distributes performance KPIs
- Conducts monthly meetings with 3PL to review above points and others (for e.g. safety matters)
- Identifies any trends that may affect 3PL performance and determines actions to be taken
- Oversees costs, checks billing, initiates and implements a continuous improvement process with 3PL
- Liaises with internal stakeholders to plan inbound and outbound operations :
o Communicates business projected volumes related to warehouse operations in preparation to business needs and events
o Planning team and Procurement team to plan inbound operations
o Liaises with Procurement, Planning, Retail OPs teams to plan inbound and outbound operations priorities
o Liaises with Procurement team on inventory integrity issues driven from supplier / brand
o To build schedule of deliveries to stores, balancing service to stores and efficient warehouse operations
o Liaises with Ecommerce team to build event and campaign fulfilment and recovery plan
Liaises with brands and / or other external stakeholders to facilitate warehousing processes (product information, batch coding / expiry dates management, labelling)Manages claims and quality issues both with supplier and with storesManage and ensure accuracy of inventory at 3PLConducts monthly meetings with 3PL / transport providers to review performance service levels, costs and KPIs and continuous improvement projectsEnsures inventory accuracy >99%
Manages stock reconciliation between internal WMS and the 3PL WMSMonitors correct execution of interfacesMonitors specific flows impacting distribution centre stocks and stores stocks (stock transfers, returns to warehouse from stores, adjustments disposals)Manages and perform periodic / yearly full stock takes across 3PL
Monthly reporting and analysis of store stock movementsEnsure all audit requirements related to stock integrity is maintained and capturedCommit to continuous improvement relating to logistics
Key user in creating and improving on automating processes related to logistics processes and reportingContingency planning for logistics related tasksParticipate and represent the logistics team in related projectsJob Requirements :
At least 3 years of relevant work experienceGood communication skill in English and preferably Mandarin to liaise with Mandarin speaking counterpartsFMCG / travel retail / transport and logistics business experience would be preferredAbility to work in ambiguity and in a fast pace environmentAbility to work independentlyProficient in using Microsoft ExcelHave a sense of urgency and ownershipAble to prioritise numerous tasks and work under pressure and within deadlinesCandidate must be based in Johor Bahru (JB) to ensure easy commute to Singapore. Expected to travel to Singapore 3 / 4 times a month for onsite stocktake and other operational requirements.