Client Support Executive - Contact Centre (Supporting Hong Kong)

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. This role is based at Pavilion Damansara Corporate Towers, Kuala Lumpur and is a hybrid role that requires alignment with the respective team.

Overview

We are seeking a talented individual to join our Contact Centre team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based at our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role with working arrangements per respective team. Client Support Executive - Contact Centre (Supporting Hong Kong)

Responsibilities

• Handling customer inquiries and providing assistance : The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes.
• Resolving customer complaints and escalations : The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory manner.
• Provide quality customer service to clients over phone call or email
• Follow up customer calls where necessary
• Manage claims status, claims dispute, enrolment process, program details and all account management tasks
• Handling email correspondences, and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
• Resolve client’s enquiries efficiently and escalate problems / issues promptly
• Ensure final outputs (calls, emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
• To support ad-hoc tasks as assigned and ensure claims KPIs are met

Qualifications

What makes you stand out

Why join our team

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Job details

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