Security Engineer
Ensign InfoSecurityKuala Lumpur, Kuala Lumpur, Malaysia18 jam yang lalu
Penerangan pekerjaanMinimum 1-2 years of experience in project deployment or support. Analytical thinking and problem-solving. Experience working autonomously and prioritizing work with minimal input. Time management and multitasking experience. Strong knowledge of networking and IP concepts. Hands‑on experience with IT security solutions like Data Loss Prevention, Web Proxy, Email Gateway, Endpoint Detection and Response, etc. Excellent verbal and written communication skills. Detail‑oriented and organized. Ability to work independently with little while maintaining a high level of efficiency.
Responsibilities
- Manage the ticketing system and ensure all tickets are up to date with the latest information / updates.
- Handles customers’ calls / escalation and performs 1st & 2nd level troubleshooting and resolution.
- Conduct analysis (impact & risks) on change requests and perform configuration changes.
- Take ownership of the issue and work with Engineering / Principle towards resolution.
- Monitor, track and communicate the status of support requests.
- Maintain products firmware, signature and patches up to date.
- Vendor / Principle coordination and management.
- Create and maintain technical documentation.
- Report possible threats or software issues.
- Install, program and commission devices, security equipment and software.
- Diagnose and troubleshoot hardware and software issues.
Requirements
Seniority Level
Executive
Employment Type
Full‑time
Job Function
Information Technology
Industries
Computer and Network Security, IT Services, IT Consulting
Location
Damansara Heights, Federal Territory of Kuala Lumpur, Malaysia
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