Security Engineer

• Manage the ticketing system and ensure all the tickets are up to date with the latest information/updates.
• Handles customers’ calls/escalation and performs 1st & 2nd level troubleshooting and resolution.
• Conduct analysis (impact & risks) on change requests and perform configuration changes.
• Take ownership of the issue and work with Engineering/Principle towards resolution.
• Monitor, track and communicate the status of support requests.
• Maintain products firmware, signature and patches up to date.
• Vendor/Principle coordination and management.
• Create and maintain technical documentations.
• Report possible threats or software issues.
• Install, program and commission devices, security equipment and software.
• Diagnose and troubleshoot hardware and software issues.

Requirements

• Minimum 1-2 years of experience in project deployment or support.
• Analytical thinking and problem-solving.
• Experience working autonomously and prioritizing work with minimal input.
• Time management and multitasking experience.
• Strong knowledge of networking and IP concepts.
• Hands-on experience with IT security solutions like Data Loss Prevention, Web Proxy, Email Gateway, , Endpoint Detection and Response, etc.
• Excellent verbal and written communication skills.
• Detail-oriented and organized.
• Ability to work independently with little while maintaining a high level of efficiency.

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