Tawaran kerja ini tidak tersedia di negara anda.
(WFH) Quality Assurance Executive
AlphaiotabpoMuar, Johor, Malaysia1 hari lalu
Penerangan pekerjaanManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Overview
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!
What would you be doing
To be successful in this role
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Quality Assurance Executive • Muar, Johor, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Test Application Development (Software)
Rohde & SchwarzKebun Baharu, Johor, Malaysia Test Application Development (Software).Develop software solutions for high-precision test systems for software-defined radios, develop software solutions for PCBA testing.Keep a close eye on the e...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Job Opportunity – Senior Engineer, QA / QC (Onshore)
EP Group of CompaniesBatu Pahat, Johor, Malaysia Job Opportunity – Senior Engineer, QA / QC (Onshore).Senior Engineer, QA / QC (Onshore).Experience of 20 years in QA / QC in oil & gas construction projects out of which min.
QA / QC in Lead QA / QC role and ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Senior Engineer Quality
Infineon TechnologiesMalacca City, Malacca, Malaysia We are seeking a highly skilled and proactive Automotive Qualification Engineer to define, implement, and assess qualification strategies based on automotive standards, customer requirements, and m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Manager Quality
Infineon Technologies AGMalacca City, Malacca, Malaysia Technical Lead in QM CQE team with strong ability to drive the problem solving topics, transfer Voices of Customers to team to develop effective improvement action plan & ensure KPI defined fulfilm...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Manager Quality
Infineon TechnologiesMalacca City, Malacca, Malaysia Technical Lead in QM CQE team with strong ability to drive the problem solving topics, transfer Voices of Customers to team to develop effective improvement action plan & ensure KPI defined fulfilm...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Principal Engineer Production Quality and Supplier Quality Management
Infineon TechnologiesMalacca City, Malacca, Malaysia Responsible for package / process line quality performance, handling of non conformance and drive for improvement activities to meet quality target.
Ensure compliance of control plan deployment and ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Principal Engineer Production Quality and Supplier Quality Management
Infineon Technologies AGMalacca City, Malacca, Malaysia Responsible for package / process line quality performance, handling of non conformance and drive for improvement activities to meet quality target.
Ensure compliance of control plan deployment and ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
QA / QC Manager - Data Center
Turner & TownsendKebun Baharu, Johor, Malaysia QA / QC Manager - Data Center at Turner & Townsend.Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real e...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Manufacturing Quality Support (MQS)
Samtec IncKebun Baharu, Johor, Malaysia MANUFACTURING QUALITY SUPPORT (MQS) – a self-motivated, organized, and adaptable role that collaborates with production areas (e.
Stamping, Molding, Plating, HDR, Optics, Automation, Traffic, and In...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Senior Staff Engineer Test Engineering
Infineon TechnologiesMalacca City, Malacca, Malaysia Do you want to be part of our success story? Do you want to work within a highly interesting field of engineering with interdisciplinary interfaces? Do you strive for continuous improvement? If the...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Product Safety & Quality Lead
BusinesslistMalacca City, Malacca, Malaysia Develop and implement product safety and quality assurance processes.Conduct regular audits to ensure compliance with regulatory and company standards.
Collaborate with cross-functional teams to add...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Quality Manager Statistical Process Control
Infineon TechnologiesMalacca City, Malacca, Malaysia Work with process owner to translate business process requirement into harmonized operating procedures for rollout to all Backend sites.
Responsible to drive for backend SPC performance to meet or e...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
(WFH) Quality Assurance Executive
AlphaiotabpoMalacca City, Malacca, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
- Dinaikkan pangkat
Senior Engineer Test Technology Innovation
Infineon Technologies AGMalacca City, Malacca, Malaysia Work with internal stakeholders such as product test and test technology engineers, supply chain planners, project and platform portfolio managers in Divisions and Operations to understand test equ...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
Senior Engineer Quality
Infineon Technologies AGMalacca City, Malacca, Malaysia We are seeking a highly skilled and proactive Automotive Qualification Engineer to define, implement, and assess qualification strategies based on automotive standards, customer requirements, and m...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Software Quality Engineer (Automation & Manual Testing) (Melaka)
ExactMalacca City, Malacca, Malaysia At Exact Asia Malaysia, we’re part of Exact, a Netherlands-based global tech company delivering cloud-based solutions to over 675,000 businesses.
As we expand in Kuala Lumpur, Ipoh, and now.Join 700...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Supplier Quality Engineer
TelecontinentBatu Pahat, Johor, Malaysia Senior Supplier Quality Engineer.Get AI-powered advice on this job and more exclusive features.This range is provided by Telecontinent.
Your actual pay will be based on your skills and experience — ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Manufacturing Quality Engineer
Texas InstrumentsMalacca City, Malacca, Malaysia Texas Instruments is looking for an energetic engineer with a passion for quality, who enjoys helping others succeed by providing team members and customers with support in a positive and professio...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Staff Engineer Reliability Product Testing
Infineon Technologies AGMalacca City, Malacca, Malaysia We are looking for a skilled and motivated Hardware Development Engineer with a strong background in electronics, PCB design, and semiconductor reliability testing.
You will play a key role in the d...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Quality Manager Statistical Process Control
Infineon Technologies AGMalacca City, Malacca, Malaysia Responsible for driving backend SPC performance to meet or exceed targets and automating the SPC tool with integration to other QMS tools to support auto tool stop and hold lot.Collaborate with pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu