Join the world’s largest sports retailer as a Sports Advisor at Decathlon Batu Kawan, delivering exceptional customer service and sports expertise.
Overview
Here’s what you will be doing :
Responsibilities
- Welcome customers professionally and ensure their satisfaction through effective solutions for returns, complaints, and checkout.
- Educate customers on omni-channel brand offerings and technical features of Decathlon products to recommend appropriate items.
- Develop customer relationships both in-store and online, encouraging loyalty card subscriptions.
- Participate in local sports community events to promote sports passion.
- Collaborate with the team to achieve departmental goals and promote innovation and sports experience in-store.
- Maintain store layout and stock accuracy using the automatic replenishment system.
- Enforce safety, security, and product safety policies, including fire safety and shrinkage prevention.
- Manage personal development and training plans, participate in training, and support teammates’ skill improvement.
Qualifications
Strong communication skills in English and Bahasa Malaysia (written and spoken); additional languages are a plus.Minimum qualifications of Bachelor’s Degree or Diploma.Fresh graduates to experienced candidates are encouraged to apply.Customer-centric with a strong sense of service and willingness to help teammates and customers.Responsible, self-motivated, adaptable in a fast-paced and agile environment.Human-first approach with high communication skills.Ability to work as part of a team during busy periods including weekends and holidays.Digitally savvy.Training & development
Decathlon invests heavily in teammate development to support career growth within the business.Opportunities to participate in training, develop training skills, and become a trainer.Career progression
Potential to flourish and build a career within Decathlon through continuous development and team collaboration.This job may close before the stated closing date, you are encouraged to apply as soon as possible
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