Clinical Specialist, Joint Replacement (Penang)

What You Will Be Doing:

• Provide effective technical consultative service to customers before during and after routine joint replacement cases; driving patient and customer satisfaction
• Ensure customers comprehend the technical specifications and usage instructions of Stryker products
• Attend scrub in and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to customers application of products
• Document incidents regarding product performance issues; input into reports regarding these issues according to Company policies
• Case prearrangement including instrument & implant kits monitoring
• Provide inventory management and invoicing support at customer location
• Assist in the return/addition of products resulting from field service issues stock adjustments maintenance and admin duties according to Company procedures
• Support product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training external seminars and other sources

Who We Are Looking For:

• Bachelors Degree in Nursing or Health Sciences related fields
• Scrubbing and Operation Theatre case support experience in hospital settings
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively impact patient outcomes using Stryker products
• Good interpersonal skills to manage internal and external stakeholders