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IT L2 Support Engineer

IT L2 Support Engineer

Krisvconsulting Services Pte LtdPenangMalaysia, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

You will be supporting the local and remote IT infrastructure, mainly in a Windows environment , by handling installations, maintenance, troubleshooting, and system upgrades. Youll also work on small projects and provide Tier 2 / 3 support using ITSM and Agile practices.

Responsibilities

  • Maintain and support Windows servers , VMware , Office 365 , and Azure Cloud
  • Troubleshoot system issues and work with vendors for hardware fixes
  • Deploy and support both in-house and third-party applications
  • Monitor performance, create reports, and ensure infrastructure security
  • Participate in system upgrades and infrastructure planning
  • Collaborate with internal teams and document technical procedures
  • Provide support on-site and remotely, ensuring SLAs are met

Qualifications

  • 4-5 years of IT experience with Windows Server 2019+ , VMware ESXi , Windows 11 , Office 365 , and Azure Cloud
  • Knowledge of ITSM , ITIL , and Agile methodologies
  • Strong communication and teamwork skills
  • Bachelor's Degree in Computer Science (or equivalent experience)
  • Knowledge of UNIX / Linux systems
  • Basic networking (Cisco CCENT / CCNA)
  • Familiarity with cloud licensing and modern IT tools

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    Buat amaran kerja untuk carian ini

    It Support Engineer • PenangMalaysia, Penang, Malaysia