Customer Service Japanese Speaker

Overview

Customer Service Japanese Speaker at DevloIT, Kuala Lumpur, Malaysia

Responsibilities

• Handles and responds to customer inquiries and complaints online chat and / or e-mails
• Ensures all customer inquiries / issues / complaints are resolved according to the company's processes and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customer
• Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
• Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
• Liaises with external vendors and service operators to fulfil booking changes

Qualifications

Employment details

Note : The original listing contained multiple job postings and unrelated content. Only the first, relevant Customer Service role is retained here with clear responsibilities and qualifications.

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