HR Business Partner (SEA and Australasia)

Overview

HR Business Partner (SEA and Australasia) role at Global Blue. The HRBP partners with business leaders across South East Asia and Australasia to align HR initiatives with business objectives, drive organizational effectiveness, enhance employee engagement, and advise on workforce planning and development. Reporting to the VP – Regional HRBP & Office Management APAC, you will work closely with the APAC HR team to ensure consistent, high-quality HR delivery aligned with regional strategies. This position is based in Kuala Lumpur and has two HRBPs as direct reports who provide business partnering and office management support to Singapore, Malaysia, and Australasia (Australia & New Zealand). A hands-on role with opportunities to work with specialist teams to improve and implement HR best practices.

Responsibilities

Your responsibilities include:

• Work within the APAC HR team and collaborate with HRBPs from the regional areas and Centres of Excellence on a broad variety of HR-related topics and projects. Working within a fastpaced environment, you will act as the key point of contact for the region.
• Lead, collaborate and contribute to projects with other HR team members or cross-functionally in support of the enterprise’s strategic goals.
• Work for the delivery of the people strategy in a true business partner style. You will share knowledge with the wider team, acting as a mentor to support the development of fellow ambitious colleagues. This support includes leading the implementation of core HR field initiatives regarding the culture, engagement, succession planning, talent development, as well as HR processes and training
• Analyse current trends, culture survey info, policies and reporting to make recommendations on improvements to the workplace. Gather and analyse HR and client feedback and diagnose business / people issues to collaborate with local management in developing and implementing solutions.
• Support organization design, people development, and change management focused on development and implementation of activities against business strategy.
• Support talent management processes in the field including the performance review process, succession planning, leadership assessments and internal talent movement.
• Drive and facilitates identification of high potential talents and build a strategic plan to support the growth of the business.
• Serve as an advocate – Solicits and listens to stakeholder concerns and takes an active role in resolving problems
• Provide information, or facilitates partners' ability to obtain information, about benefits, compensation, and training.
• Handle all escalated employee relations issues and concerns by working with internal partners and senior leaders to determine resolutions.
• Ensure outcomes are fair, consistent, and compliant with company policies and applicable laws and regulations.
• Lead Labor Relations when required. Provide consultation and support to managers on HR issues and applicable company policies and employment laws.
• Understand company reporting and can analyse effectively to make timely recommendations to alleviate risk or positively influence the business or associates.
• Participate in designing and implementing training and development programs. Cooperate with external consulting companies
• Optimize the investment (optimal use of public funds) especially for training and development.
• Manage the annual performance evaluation, the annual salary review process and bonuses
• Facilitate client compliance with HR policy and coach clients on our values, behaviors and Diversity, Equity and Inclusion (DEI) as required.
• As Country HR leader, be responsible to ensure country and region consistency
• Stay informed of the social legislation, trends, and developments on HR discipline.
• Formulate and develop HR-strategies, policies, and procedures from a country perspective. Take the lead by implementation
• Oversight responsibility for smooth monthly payroll process with our external payroll provider
• Oversight responsibility for Onboarding and Off boarding of our employees

Qualifications

Every action has an impact. You will make a difference here if you have:

• High emotional intelligence and the ability to build talent capability.
• Strong analytical, problem-solving, and continuous improvement skills.
• Expertise in consulting and business partnership, influencing decision-making at all levels.
• Excellent communication skills, both verbal and written, including facilitation and presentation.
• Ability to inspire accountability, stay organized, and meet deadlines with attention to detail.
• Strong interpersonal skills and ability to navigate complex, high-pressure situations calmly.
• Data-driven mindset to gather, analyze, and apply information to influence business outcomes.
• Project management proficiency, managing multiple priorities in a fast-paced environment.
• Solid business acumen and strategic perspective.

Key competencies

• 8–10 years of HRBP experience supporting multiple locations and remote teams.
• Proven expertise in talent management, workforce planning, change management, organizational development, and other strategic HR initiatives.
• Experience in large corporate environments and matrix organizations.
• Demonstrated ability to drive measurable business impact in fast-paced, complex environments.
• Skilled in organizational design and development to create lasting change.
• Deep understanding of employment laws and the legal implications of HR practices.

Keys to Success

• Commitment to delivering high-quality results, regardless of complexity.
• Ability to build collaborative relationships internally and externally.
• Strong diagnostic skills to identify challenges and recommend actionable solutions.
• Resilience, positivity, and adaptability in overcoming obstacles.
• Continuous curiosity and commitment to professional growth, seeking and acting on feedback.
• Proactive mindset, always seeking innovative ways to improve processes and outcomes.

Benefits and growth

At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results.

• A role in a fast-growing, international company.
• Opportunities for professional development and career growth.
• A truly multi-cultural workplace, collaborating with colleagues from around the world.
• Inspiring team members and a dynamic, forward-thinking culture.
• A range of employee benefits, including: employee referral program, team-building activities & events, annual Christmas Party and more.

Let’s write the future together: apply now.

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Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Software Development

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