IT Manager

Overview

IT Manager role at One Seven Consulting. The position reports into the Director of Global IT Support and leads a regional IT team to ensure smooth operations across end-user support, network management, and system administration. This role also provides development, automation, and support for subcontract manufacturing sites.

Responsibilities

• Provide technical leadership and supervise the daily activities of regional IT staff and external vendors.
• Ensure high customer satisfaction with IT services, meeting service-level agreements (SLAs).
• Manage regional IT projects, including planning, execution, and delivery.
• Oversee IT purchases for the region and coordinate global IT purchase requisitions and POs.
• Act as the primary IT escalation point for regional business leaders.
• Supervise problem resolution activities and software / system upgrades.
• Support IT governance initiatives such as compliance, certifications, and audits.
• Enforce adherence to IT processes, including change management and documentation.
• Oversee end-user IT support operations.
• Monitor and manage enterprise-grade compute, storage, networks, and virtualized environments.
• Proactively identify, diagnose, and resolve issues across physical and virtual servers.
• Ensure software license compliance and maintain system documentation.
• Provide support for Windows and Linux systems, business applications, and unified communications platforms.

Requirements

Seniority level

Employment type

Job function

Industries

Georgetown, Penang, Malaysia – 14 hours ago

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