Manager, Business Development (In-Store Services)

Manager, Business Development (In-Store Services)

Reports to Head of In-Store Services, the Manager will focus to explore, propose and introduce the new potential services (In-Store & Digital) for In-Store Services to optimize the potential for this Destination Category continuously.

Manage a team to achieve the Category objective.

General Responsibilities :

Understand market trends, consumer preferences, & new services in the market that suitable for retail customer.

To lead in explore, research & analyze the potential & viability of new services & products, including its benefits and the impacts to the different service centers (Infrastructure partners, IT, Sales & Ops, etc.).

Play the key role in soliciting prospective vendors to participate in new in-store offerings e.g., financial services, e-commerce, digital services etc.

End-to-end responsibility of the P&L, growth, continuous customer experience improvement of the new services implementation.

Propose & develop implementation plans for the roll-out & deployment of the new products & services including the Standard Operating Procedures (SOP).

Continuously to analyze and update the insight from internal & external customer to ensure the services remain relevant to the business and competitive in the market.

To negotiate the most ideal commercial term for product / services propose by business partners.

Responsible for the sales & inventory management (included reconciliation) of the services and products (if any).

Qualification and Experience :

Degree in Business Studies, Marketing, Computer Studies, Economics or equivalent.

At least 7 years working experience in the related environment, preferably in Fintech, Technology, Retail or Financial Services.

Proficient in Microsoft 365 & Project Management Implementation tools.

Knowledge & Experience of Project Management will be an advantage.

Proficient in English and Bahasa Malaysia, Mandarin will be advantaged.

Possess strong analytical skills, good market knowdege, and business acumen.

Self-motivated and able to work independently with minimal supervision.

Result-oriented, strong communication and interpersonal skills.

Independent, aggressive, outgoing, good public relations, & pleasant personality.

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