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Store Support Analyst

Store Support Analyst

GMG SEA (MALAYSIA) SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia
5 hari lalu
Penerangan pekerjaan

About the Company

With a diversified portfolio of leading sports brands and over 500 stores worldwide, we inspire and empower communities to live healthy, active lifestyles.

Store Support Analyst (MY) – IT Infrastructure

Responsible for the IT Infrastructure platform (Servers, Network, Workspace & Retail Tech) across stores, head office, and data centers, ensuring secure and reliable operations.

Key Responsibilities

Reporting to the Assistant Manager – IT Infra, you will be responsible for :

  • IT infrastructure support for stores, head office & data center – respond to store feedback, including network connectivity, POS, time clock, handheld terminal, Wi‑Fi, and other IT equipment; resolve issues within SLA.
  • Maintaining and securing infrastructure – servers, network connectivity, Wi‑Fi, data backup; conduct daily pulse checks, schedule maintenance, system patching, and security updates.
  • Providing workspace support in head office – help and guide business users with IT issues.
  • Managing user identity & access management – provisioning, modification, and termination of user IDs and accesses in a timely manner, complying with IT standards and procedures.

New Store Opening / Store Refitting – IT Readiness

  • Coordinate with project, operation teams, and stakeholders on new store openings and store refits; manage IT equipment setup and configuration.
  • Ensure network connectivity and device installation at stores follows IT standards.

    • IT Projects Execution

  • Implement projects and initiatives with business stakeholders, IT reps, and vendors to improve IT infrastructure, expand features, and enhance security.
  • Monitor project progress, resolve issues, report status updates, and manage risks and resources.
  • Provide knowledge transfer documentation to field support upon project completion.

    • IT Administration Work

  • Maintain IT hardware / software inventory across head office, stores, and data centre; provide regular reporting.
  • Provide monthly summary updates on tasks and projects to supervisor.
  • Maintain and update IT documentation, including architecture diagrams, tech master listings, IT procedures, and configurations.
  • Collaborate with procurement, finance, and business stakeholders on IT purchase requests and goods receipt notes.

    • Qualifications

  • Recognized diploma or degree in computing or related fields.
  • 3–4 years of experience in enterprise IT infrastructure roles, preferably in retail industry.
  • Strong knowledge of server administration (Windows Server, DNS, DHCP, file share, domain management).
  • Strong knowledge of network administration (SDWAN, network architecture design, IP address management, firewall, DLP, load balancer, Wi‑Fi); CCNA / CCNP certification advantageous.
  • Experience in in-store retail technology – POS systems, Wi‑Fi, RFID, footfall system; Dynamics 365 POS knowledge advantageous.
  • Strong technical acumen, analytical & problem‑solving skills.
  • Excellent team player, self‑motivated, results‑oriented.

    • Application Questions

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • Which of the following types of qualifications do you have?
  • How many years’ experience do you have as a support analyst?
  • What's the highest level of Cisco wireless certification that you have completed?
  • How much notice are you required to give your current employer?

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Analyst Support Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia