Client Services Representative

Overview

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Position Summary

Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and / or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established procedures. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other production colleagues.

Responsibilities

• Act as the single point of contact for the Design House, Print Production Manager and Artwork Planners, and provide timely responses to inquiries.
• Manage projects and client accounts; maintain good rapport with clients.
• Coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of projects and sub-projects, assignment of resources, monitoring progress, and generation of client / project invoices.
• Translate client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Manage the quality of the product and ensure on-time delivery.
• Prepare documented work orders and ensure accurate and timely invoices, including change orders and rework, throughout the project lifecycle.
• Initiate new data item requests using the Master Data Management (MDM) process to ensure accurate client, project, and financial details in the system.
• Schedule work across functions and work with cross-functional groups to fulfill customers' requests.
• Attend client meetings as needed; be familiar with processes, capacity, timelines, etc.
• Ensure high quality standards in all client deliverables.
• Partner with the client, Client Growth, and project teams to resolve identified project issues.
• May partner with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Continuously identify and implement improvements in process efficiency and effectiveness.

Qualifications / Requirements

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

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