Tawaran kerja ini tidak tersedia di negara anda.

Customer Service Assistant

TAO BIN SDN. BHD.Petaling Jaya, Selangor, Malaysia

30+ hari lalu

Penerangan pekerjaan

Optimise customer service experience, create engaged customers and facilitate organic growth.

Take ownership of customer issues and follow problems through to resolution.

Establish a clear mission and initiate strategies focused on that mission.

Set up service procedures, policies, and standards.

Keep accurate records and document customer service actions and discussions.

Analyse statistics and compile accurate reports.

Recruit, mentor, and develop customer service agents, nurturing an environment where they can excel through encouragement and empowerment.

Stay updated on industry developments and apply best practices for improvement.

Maintain resources and utilize assets to achieve qualitative and quantitative targets.

Adhere to and manage the approved budget.

Maintain an orderly workflow according to priorities.

Perform all other tasks assigned by the Manager.

Requirements

Proven experience as a customer service assistant, retail, or assistant manager.

Experience in providing customer support.

Knowledge of management methods and techniques.

Working knowledge of customer service software, databases, and tools.

Awareness of the latest industry technology trends and applications.

Ability to think strategically and lead.

Excellent client-facing and communication skills.

Advanced troubleshooting and multi-tasking abilities.

Possess at least a Bachelor's Degree in Business Administration or a related field.

About the Company

Here at Tao Bin, we are problem-solvers, team players, and innovators. Guided by our core values, we’re proud to offer a collaborative culture where you are empowered to share ideas and own your work.

Together, we create a lifestyle that helps people and companies incorporate technology into their daily routines. People are at the heart of what we do.

We care about our employees and believe that diverse cultural perspectives encourage new ways of thinking and drive our innovation.

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Service Assistant • Petaling Jaya, Selangor, Malaysia