Senior / Engineer, IT User Support
Ultra Clean TechnologySeberang Perai, Penang, Malaysia5 hari lalu
Penerangan pekerjaanProviding Technical Support : Offer assistance to both local and global users encountering technical issues with hardware, software, networks, and other IT systems. Troubleshooting : Diagnose and resolve technical problems, utilizing various tools and methodologies to identify root causes and implement solutions. Hardware Maintenance : Install, configure, and maintain computer hardware components such as desktops, laptops, printers, and peripherals. Software Installation and Configuration : Install, configure, and update operating systems, software applications, and drivers as needed. User Account Management : Create, modify, and deactivate user accounts across various systems and applications, ensuring security and access control. Network Support : Assist in the setup, configuration, and maintenance of local area networks (LANs), wide area networks (WANs), and other network infrastructure components. Other Systems : Manage door access system, CCTV, employee’s clocking system. Tasks & Projects : Assist in tasks & projects assigned by local and corporate. Documentation and Knowledge Sharing : Maintain accurate documentation of IT systems, procedures, and configurations, and share knowledge with team members and end-users. Training and User Education : Conduct training sessions and provide user education on IT best practices, tools, and procedures to enhance productivity and security awareness. Vendor Management : Liaise with IT vendors and service providers to procure hardware, software, and services, and coordinate support and maintenance activities as necessary. Continuous Improvement : Stay updated on emerging technologies, trends, and best practices in IT support, and propose and implement improvements to enhance efficiency and effectiveness. Incident Management : Manage and prioritize incoming support tickets and service requests, ensuring timely resolution and effective communication with stakeholders. Adherence to Policies and Standards : Ensure compliance with organizational policies, procedures, and industry standards related to IT security, data privacy, and service delivery. Customer Service : Provide excellent customer service by communicating effectively, empathizing with users’ concerns, and striving to exceed expectations in resolving issues and meeting needs. Minimum : Bachelor’s degree in Computer Science, Information Technology, or related field. Preferred : ITIL Foundation, CompTIA A+ / Network+, Microsoft certifications (e.g., M365, Windows), or equivalent. Minimum : 4–5 years of IT support experience, including at least 1–2 years in a supervisory or team lead role. Preferred : Experience in manufacturing or cleanroom environments; familiarity with corporate IT operations. Strong leadership and team coordination skills. Excellent troubleshooting and problem-solving abilities. Proficient in Microsoft Office 365, Windows 10 / 11, Server OS. Experience with desktop / laptop hardware and networked devices. Familiarity with Active Directory, LANs, VOIP, NAS / SAN, and print servers. Good documentation and organizational skills. Ability to work independently and manage multiple priorities. Customer-focused with a positive and professional attitude. Ability to handle high-pressure situations and demanding management expectations with professionalism and composure. Strong stress management skills and emotional resilience in a fast-paced environment. Willingness to respond to critical IT issues and emergencies outside of regular working hours. Physically able to walk extensively and carry IT equipment as needed.
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!
UCT is looking for a talented Senior / Engineer, IT User Support to join us in Malaysia!
Responsibilities
- Supervise IT Support Team : Oversee daily activities of the IT support team, ensuring timely and high-quality service delivery.
- Mentorship & Development : Provide coaching, training, and performance feedback to team members to foster growth and maintain high standards.
- Workload Management : Assign tasks, manage priorities, and ensure balanced workload distribution across the team.
- Escalation Handling : Act as the escalation point for complex technical issues and ensure resolution in a timely manner.
- Reporting & Metrics : Track and report on support metrics, ticket resolution times, and team performance to management.
Essential Duties and Responsibilities
Educational / Certification Requirements
Experience Requirements
Skills and Attributes
At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.
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It Support • Seberang Perai, Penang, Malaysia
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