Process Quality Engineer

BROMMA has been the leading manufacturer of crane spreaders since its formation in the 1960s. Today we hold the highest market share among spreader suppliers and produce nearly 2,000 spreaders every year. Our products are currently used in 99 of the top‑100 ports worldwide. BROMMA sells and services from offices on all continents and through an extensive network of agents, supporting customers everywhere.

As a Customer Quality Engineer, you will promote customer satisfaction by ensuring product quality consistently meets customer requirements and by communicating effectively with customers. You will serve as the main point of contact for customer quality complaints, inquiries, and issues, leading problem‑solving efforts using 8D, 5 Whys, or Six Sigma to investigate and resolve problems. You will also drive internal processes to meet customer‑specific quality requirements and industry standards, leading continuous improvement and ensuring a positive customer quality experience.

What are your key responsibilities :

• Customer Quality Management and Communication : Serve as the main point of contact for customer quality issues, ensuring product quality meets requirements, and communicating complaint status, investigation findings, and corrective actions in a timely manner.
• Root Cause Analysis and Problem‑Solving : Lead cross‑functional teams using standard problem‑solving methodologies (8D, 5 Whys, Six Sigma, DMAIC) to investigate and resolve customer issues and complaints.
• Corrective Action and Reporting : Manage Customer Quality Service Requests (QSR) to ensure every customer QSR is followed through with effective CAPA, and prepare customer‑required quality reports and trend analysis for management and customers.
• Continuous Improvement and Compliance : Drive continuous improvement in the end‑to‑end product lifecycle process and internal processes to meet customer‑specific quality requirements and relevant industry standards.
• Auditing and Facilitation : Lead and facilitate audits, support product and process audits at manufacturing facilities, and chair Quality or Tier meetings to update on customer quality trends.
• Stop‑Ship Authority : Possess the authority and responsibility to stop shipments of non‑conforming products to prevent defects from reaching the customer.

What we offer you :

Rewards that truly count : meaningful development opportunities, fair and gender‑neutral pay, and flexible working conditions within a culture that values growth and celebrates success.

Safety that moves us forward : a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.

Purpose that drives change : you will contribute to solutions that transform global trade, developing digital technologies that set industry standards and positioning us as the frontrunner.

People who move together : collaborate with colleagues who build lasting relationships through global expertise, connections, and a commitment to sustainability.

Become part of our global network : put your skills and experience to work, work with great colleagues from various backgrounds, develop yourself professionally, and have fun while doing it.

What you bring to the role :

Ready to elevate your career? Apply today!

Click Apply and submit your application and CV.

Bromma is part of Kalmar.

About Kalmar Kalmar is moving goods in critical supply chains around the world with the vision to be the frontrunner in sustainable material handling equipment and services. Kalmar offers a wide range of industry‑shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company’s sales totalled approximately EUR 1.7 billion.

About Kalmar (EEO statement)

Kalmar is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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