Associate ClinCheck Excellence Manager

Associate ClinCheck Excellence Manager

Department : Operations

Employment Type : Full Time

Location : APAC-Malaysia

Description

Role expectations

We are looking for an enthusiastic individual to join the SEA clinical team. The position is responsible for overseeing clinical activities within the SG+ (Singapore, Malaysia, Philippines) market and for providing in-house ClinCheck modification support and as well as other clinical support to customer. The position will work cross-functionally with the SG+ team to deliver an excellent clinical customer experience for all Invisalign Providers within the SG+ (Singapore, Malaysia, Philippines) market.

The role is based in Malaysia.

What we're looking for

In this role, you will…

Essential duties include but are not limited to the following :

• Deliver Results
• Support clinical support, clinical education team and sales team to achieve Monthly, Quarterly and Annual Clinical Plans and clinical / market target.
• Responsible for the working with assigned accounts and team within the assigned territory, including direction, motivation and development of clinical plans, targets, strategies and the removal of obstacles to success such as assisting dental professionals in case assessment / case evaluation, prescription, record taking, guidance in ClinCheck modification, troubleshooting problems and aligner issues for customers who need assistance; transferring cases that need expert advice to clinical consultants; preparing clinical materials to send to dental professionals; communicating with Align on various clinical support issues; providing clinical training to new staff
• Hold accountable and responsible for Invisalign Clincheck Excellence (ICE) which include reviewing and modifying Clinchecks for customers who need assistance
• Conduct clinical training that have been assigned
• Provide all appropriate reporting to manager including feedback from customers on a weekly and monthly report
• Work closely with co-colleagues to develop a high-performance team
• Work on other projects assigned by the manager and company
• In this role, you’ll need …
• Graduate of Doctorate of Dental Surgery, Bachelor Dental Surgery.
• With 4-6 years of working experience, of which 1-2 years of experience in a corporate environment
• Candidates with good technical knowledge and experience in the dental are encouraged to apply
• Experience dentists / orthodontists or candidate with experience in orthodontic digital planning knowledge / software
• Proficient in English
• Effective communication and presentation skill
• Work Schedule / Hours
• Regular business hours. Some outside hours in evenings and weekends, and travelling may be required from time to time

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