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Chatbot Project Management

Chatbot Project Management

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan

About The Team

We are looking for a Chatbot Project Management to join our e-commerce customer service team and drive the next phase of chatbot innovation. In this role, you will lead the rollout of next-generation AI features and systems within the chatbot space.

  • Lead strategic initiatives to modernize and scale our chatbot operations.
  • Drive the planning and rollout of next-generation AI features and backend systems for chatbot use cases.
  • Ensure end-to-end execution of new capabilities—from pilots to full-scale deployment—making sure they are well-integrated, adopted, and delivering measurable impact.
  • Work closely with internal teams across Operations, Business Development, and Product to bring AI-driven innovations to life and elevate the overall customer experience.

Job Description

  • Lead and manage digital transformation projects focused on chatbot unification, operational scalability, and user experience improvement.
  • Drive the planning, rollout, and adoption of new AI / chatbot features and backend systems for local market adoption.
  • Create rollout playbooks, progress trackers, and roadmaps to support scalable implementation.
  • Work cross-functionally with regional CS, Product, and Business teams to align priorities, identify blockers early, and deliver roadmap outcomes.
  • Track project KPIs and support data-driven decisions through structured reporting and insights.
  • Propose improvements for the continuous enhancement of Shopee's chatbot capabilities.

    • Requirements

  • 2–4 years of experience in project management, digital transformation, or strategy roles; prior experience in the rollout of new IT or AI systems is a plus.
  • Strong project management and stakeholder engagement skills—able to drive alignment and execution across multiple teams.
  • Analytical mindset with comfort in using data (Excel, dashboards) to diagnose issues and evaluate impact.
  • Excellent communication and presentation skills in English and BM; Mandarin is a plus.
  • Proactive, adaptable, and able to thrive in fast-paced, ambiguous environments.
    • Buat amaran kerja untuk carian ini

    Project Management • Kuala Lumpur, Kuala Lumpur, Malaysia