Sales & Customer Success Executive
Office conveniently located near public transport (MRT and LRT).
Young, dynamics and innovative work culture.
- Office conveniently located near public transport (MRT and LRT).
- Young, dynamics and innovative work culture.
Key Responsibilities :
Client Relationship Management :Develop and maintain strong relationships with assigned clients to understand their business needs and objectives.
Serve as the primary point of contact for client inquiries, concerns, and feedback.Customer Success Planning :Create and implement strategic account plans that align with clients’ goals and drive product adoption.
Monitor account health and proactively address any potential issues to ensure customer satisfaction.Onboarding and Training :Facilitate the onboarding process for new clients, ensuring a smooth transition and effective use of our products.
Conduct training sessions and workshops to educate clients on product features and best practices.Performance Monitoring and Reporting :Track and analyze key performance indicators (KPIs) to measure client success and product usage.
Prepare and present regular reports to clients on account status, performance metrics, and opportunities for improvement.Regularly consolidate and communicate updates on deliverables to clients, ensuring transparency and alignment on project progress and timelines.Cross-functional Collaboration :Collaborate with sales, marketing, and product teams to ensure alignment on client needs and expectations.
Provide feedback to internal teams regarding customer insights and potential product enhancements.Renewals and Upselling :Manage contract renewals and identify opportunities for upselling additional products or services.
Conduct regular check-ins with clients to assess satisfaction and identify growth opportunities.Market Research and Feedback :Gather customer feedback to inform product development and improve service delivery.
Stay updated on industry trends and competitive landscape to provide clients with relevant insights.Requirements :
At least 2–3 years of experience in sales, customer success, or other client-facing roles.Excellent communication, interpersonal, and relationship-building skills.Strong problem-solving abilities and a customer-centric mindset.Familiarity with CRM software and account management tools.Ability to analyze data and derive actionable insights to enhance client success.Strong organizational skills and the ability to manage multiple accounts simultaneously.A bachelor’s degree in Business Administration, Marketing, or a related field is preferred.#J-18808-Ljbffr
