IT Technical Support Analyst

Position Summary

The IT Technical Support Analyst provides technical support and assistance to customers, whether on the phone, via remote app, or in person. Their primary responsibility is to ensure users’ overall satisfaction and maintain computer-related functions within the company on a 24‑hour basis. The analyst administers all computer systems, manufacturing integration, and data communication activities and ensures adequate internal controls.

Principal Responsibilities

• Configure, deploy, and support laptops, desktops, peripherals, CCTV, door access, and other IT hardware.
• Provide Level‑1 helpdesk support for hardware, software, network, VPN, and Microsoft 365 issues.
• Manage user onboarding / offboarding, Active Directory accounts, permissions, and email systems.
• Maintain and troubleshoot servers, LAN, switches, firewalls, internet services, and network infrastructure.
• Perform daily / weekly / monthly backups (Veeam), data recovery, and ensure system security and integrity.
• Maintain accurate IT asset and software inventory and handle hardware / software procurement with vendors.
• Document solutions, collaborate on complex issues, and provide end‑user training when required.

Qualification Requirements

The IT Technical Support Analyst should be working toward an Associate’s Degree in Computer Studies and / or various computer certifications.

Knowledge, Skills, and Abilities

Personal Attributes

Equal Opportunity Employer

Minorities / Women / Protected Veterans / Disabled

Location

Mukim 10 (Bukit Relau), Penang, Malaysia

Seniority Level

Internship

Employment Type

Full‑time

Job Function

Information Technology

Industries

Medical Device

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