(Chinese and English) Customer Support Consultant, crypto (remote)

(Chinese and English) Customer Support Consultant, crypto (remote) 2 weeks ago Be among the first 25 applicants

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Join our team as a

Customer Support Consultant

today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do :

Provide exceptional customer support via chats and emails

Build positive and long-lasting relationships with customers

Meet team KPIs

Always be up-to-date with cutting-edge technology

Securely work with customers' sensitive information

Apply the latest and greatest customer happiness practices

Maintain working knowledge of our client's products and services

Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

Native Chinese and English upper intermediate (B2 level)

At least 6 months of experience in a customer support role

Experience with live chats and emails

Personal or professional experience in crypto is a must

Analytical and research skills

Positive and responsible attitude

Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus :

Experience with CRM systems

Experience with Salesforce or Zendesk

Benefits and Perks : Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth and long-lasting cooperation

Greenhouse conditions for self-development

The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we? SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and

send your CV in English , pointing out your outstanding skills!

Visit our website : are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries : IT Services and IT Consulting

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