Business Support Associate in Kuala Lumpur

Overview

Business Support Associate in Kuala Lumpur. We are looking for a Business Support professional to manage complex support tickets for our post-trade clearing system - Falcon. Responsibilities include advising users, documenting client workflows, and leading investigations of major issues. Ideal candidates will have experience in broker operations, strong communication skills in English and Mandarin, and a client-focused approach.

Responsibilities

• Provide second-tier support for complex queries related to our multi-asset post-trade clearing and processing system.
• Advise users on effectively utilizing existing system functions to meet their business needs.
• Manage support tickets end-to-end, coordinating with other teams as necessary.
• Develop a deep understanding of clients\' business flows and strategies, documenting insights in the company CRM. Identify new business opportunities and alert the sales team.
• Lead the investigation and coordination of major production issues alongside the support team, ensuring transparency and effective communication throughout the resolution process.
• Be hands-on with clients, assisting them during critical operational issues.

Qualifications

Join our team and contribute to enhancing our clients\' operational success!

Employment details

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