Senior E-Commerce Executive

Rainbow Distribution Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

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Recruitment Strategist | Attracting, Engaging & Retaining Top Talent

Job Description :

1. Strategic Leadership :

Collaborate with Brand and internal team to develop the company’s e‑commerce strategy and objectives, ensuring alignment with the overall strategic direction, including identifying growth opportunities, target markets, and key performance indicators (KPIs) for measuring success.

2. Operational Excellence :

Handle and oversee the daily operations of the e‑commerce platform, including product listings, customer service, sales order processing & fulfillment, and inventory management.

Ensure seamless customer experiences across all touchpoints, from browsing to post‑purchase support (including SOR and after‑sales service).

Manage relationships with e‑commerce‑related partners (Platforms, Marketing Agency, KOLs).

3. Sales and Marketing Optimization :

Drive sales growth through effective merchandising, promotional campaigns, and conversion‑rate optimization (CRO).

Execute digital marketing campaigns that enhance brand visibility and attract targeted traffic across platforms.

Analyze customer feedback and market trends to continuously improve products, services, and user experience.

4. Cross‑functional Collaboration :

Collaborate with the warehouse team and supply chain team to ensure adequate product inventory, timely order processing, and delivery to meet customer demands.

Ensure alignment and synergy between e‑commerce initiatives and broader company strategies.

5. Performance Analysis, Budgeting and Reporting :

Monitor key performance indicators (KPIs), sales metrics, and campaign effectiveness to evaluate performance and identify opportunities for improvement.

Prepare regular reports and presentations on e‑commerce performance, trends, and actionable insights for management review.

Control and monitor E‑commerce Budget, ensure payment received from platforms, and monitor marketing funds.

6. Innovation and Adaptability :

Stay informed about industry trends, emerging technologies, and best practices in e‑commerce.

Drive innovation within the team, experimenting with new tools, strategies, and technologies to enhance efficiency and customer engagement.

7. Professional Development :

Foster a culture of continuous learning and development within the team.

Stay updated on e‑commerce trends and best practices through training, workshops, and industry events.

8. Ad‑Hoc Duties :

Undertake any additional tasks assigned by superior to support the overall e‑commerce business.

Job Requirements :

Bachelor’s degree or diploma in business, e‑commerce, marketing, data analysis, or any related field.

At least 3 years of experience in e‑commerce.

Experience in editing graphics or video is an added value.

Good interpersonal skills, willingness to learn new things, attention to detail, and a commercial mindset are required.

Strong analytical skills with high attention to detail.

Able to work on Saturday half day (work from home).

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Telecommunications

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Salary : MYR15,000 - MYR20,000

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Executive Executive • Kuala Lumpur, Kuala Lumpur, Malaysia