Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Banking Customer Service Officer @ KLCC up to RM4500 (Fresh Grad / Exp)

Ensure highest standard of service delivery on personalized phone services to Singapore customers. Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Key Responsibilities

Identify and resolves customer inquiries / issues accurately.

Educate the customer about the Bank’s products and services and directs them toward available resources for self-help.

Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.

Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

Key Requirements

SPM / STPM / certificate holders with at least 5 years of work experience, Diploma with at least 2 years of work experience and Fresh Degree holder are welcome.

Strong customer service mind set with good communication and excellent problem solving skill.

Resourceful, proactive, attentive to details and a good team player

Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred to effectively communicate with Mandarin-speaking clients.

Ability to work in a fast-paced, team-oriented environment

Ability to work on a 24 / 7 day shift with staggered hours including weekends and Public Holidays

Earliest shift start at 6am, latest shift end by 3am (Latest shift is ONLY assign to Senior Officer normall1 month in every 3-4 months)

Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement)

9.5 hours per shift including 1 hour break (additional 0.5 hours comfort break) Rest 2 days (Off day may be split)

1 month classroom training (Mon – Fri, 9am – 6.30pm) Mandatory attendance

Remuneration Package :

Basic is up to RM4,000 depends on experience | Fresh Degree is RM3,200 basic

RM350 Fixed Shift Allowance | Up to RM900 per month if night shift

One time off RM500 Bonus upon confirmation

RM300 Bilingual Language Allowance (Eng + Man)

Quarterly KPI Incentives up to RM2,000

21daysannual leave

14 day medical leave

Medical & Insurance coverage (including Immediate Family)

Dental & Optical RM400 per annum

OT is claimable upon approval

Double Pay on Public Holiday

Performance Bonus and Salary Review on March

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