Sales & Customer Service Executive - Japanese-Speaking

Key Responsibilities :

• Act as the primary point of contact for Japanese-speaking clients, providing timely support and high-quality customer service.
• Develop and maintain strong business relationships with new and existing clients in the Japan market.
• Understand client needs and recommend suitable products or services to meet their requirements.
• Collaborate with internal departments (marketing, logistics, operations) to ensure smooth order processing and customer satisfaction.
• Participate in sales meetings, product training, and ongoing coaching from the Japanese team.
• Handle client inquiries, complaints, and follow-up to ensure resolution and satisfaction.
• Conduct market research and provide feedback to the management team on client trends and needs.
• Regular business travel to Japan or other overseas markets may be required.

Requirements :

Proficient in spoken and written Japanese (JLPT N2 or above); English proficiency is also required.

Prior experience in sales, customer service, or client relationship management is an advantage.

Candidates with experience living or studying in Japan are preferred.

Strong communication and interpersonal skills with a client-first mindset.

Self-motivated, goal-oriented, and comfortable working in a fast-paced, multicultural environment.

Willing and able to travel for business assignments when needed.

Compensation & Benefits :

Basic Salary + Commission

EPF, SOCSO, EIS provided

Performance-based incentives and career growth opportunities

Professional training with 1-on-1 guidance from native Japanese managers

Exposure to international business and market operations

工作内容包括 :

作为日本客户的主要联络人,及时处理客户咨询、订单及售后问题;

维护并发展现有客户关系,积极拓展新的业务机会;

根据客户需求,推荐合适的产品或服务方案;

与公司内部各部门(市场、运营、物流等)协调,确保订单流程顺畅、客户满意;

参与销售会议及产品培训,并接受来自日本团队的一对一专业指导;

跟进客户投诉、反馈并妥善处理,确保客户满意度;

进行市场调研,收集日本市场反馈,为公司提出优化建议;

需配合公司安排,出差至日本或其他海外市场。

职位要求 :

日语听说读写流利(JLPT N2 以上),同时具备良好的英语沟通能力;

拥有销售、客户服务或业务拓展经验者优先;

曾在日本留学或有日本工作 / 生活经验者优先考虑;

具备良好沟通能力、应变能力和服务意识;

有强烈的责任感和进取心,愿意在多元文化环境中学习与成长;

能接受频繁或长期出差(包括前往日本)。

薪资与福利待遇 :

底薪 + 高额业绩提成

提供 EPF、SOCSO、EIS 福利

享有系统化培训,由日本团队一对一带领,提升语言与专业能力

明确的晋升路径与绩效奖金制度

国际化工作环境,接触海外市场,积累宝贵经验