Manager, Branch Operations (Penang)

This position is required to spearhead Penang Branch Operations team to ensure smooth operations within Penang Branch. You are also needed to work closely with various Process Owners at Head Office so as to deliver quality services to policyholders and agents in compliance with Company's rules and policies, where applicable. What you'll be doing : To play an active role in the deployment of the branch operations integration project to ensure the integrated functions will be performed smoothly at the branch meeting the management's expectation. To supervise and be mentor for the operations team to help to develop the potentials of the staff. To lead / underwrite the Northern Region New B cases with a Team of Underwriters. To ensure operations team deliver effective and efficient support to agency development colleagues and agency forces in New Business submission / processing. To be the representative for Office Administration / Maintenance, Safe-key holder, Fire Marshall and Petty Cash holder. To manage complaints. To work on add-hoc tasks as required by the Management. Job Requirements : Degree in related field. Preferably candidate with Insurance knowledge. Minimum 10 years of working experience in related industry. At least 5 years of supervisory experience. Good communication and interpersonal skill. Hong Leong Assurance Berhad (HLA) is one of the largest insurance companies in Malaysia. It is a well-established and respected Malaysian brand offering financial planning and protection solutions to meet the various needs of Malaysians at different cycles of their lives.

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