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Guest Service Agent

Advanced Prestige Sdn Bhd (Sutera Harbour Resort)Malaysia

1 hari lalu

Penerangan pekerjaan

We're Hiring : Guest Service Agent (Chinese Speaking)

The Magellan Sutera Resort, Kota Kinabalu

Job Summary :

Be the face of hospitality at The Magellan Sutera Resort We're looking for a friendly, detail-oriented Guest Service Agent fluent in Chinese to deliver exceptional guest experiences from arrival to departure.

Key Responsibilities :

Greet and welcome guests warmly at check-in and check-out
Assist guests with inquiries, requests, and local information
Provide translation support for Mandarin-speaking guests
Handle reservations, payments, and front desk procedures
Ensure guest satisfaction and handle complaints professionally
Collaborate with other departments to enhance the overall guest journey

Requirements :

Minimum SPM or relevant qualification in hospitality

Good command of English and Chinese (Mandarin) – both spoken and written

Minimum 2–3 years of experience in a hotel front office role

Cheerful personality with a guest-first mindset

Willing to work on shifts, weekends, and public holidays

Why Join Us?

Competitive salary package

Stunning resort location

Friendly and supportive team

Growth and training opportunities

Meals and uniform provided

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Guest Service Agent • Malaysia