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Virtual Travel Concierge - Trilingual Speaker in Malaysia

Virtual Travel Concierge - Trilingual Speaker in Malaysia

Ten Lifestyle GroupSeberang Perai, Penang, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Virtual Travel Concierge - Trilingual Speaker in Malaysia

Join Our APAC Team as a Mandarin & Cantonese-Speaking Virtual Travel Consultant - Based in Malaysia (Remote Work Available)

Are you passionate about luxury travel and delivering unforgettable customer experiences? Would you like to work from home, grow your career in a global company, and be part of a customer-first culture?

About The Role

As a Virtual Travel Consultant, you will deliver exceptional and personalized travel services to our high-value global members — all from the comfort of your home in Malaysia.

You'll join a multinational, tech-enabled concierge company that values creativity, expertise, and dedication to service. We work with top-tier clients, and we want people who are excited to shape unforgettable travel experiences.

What You'll Be Doing

  • Handle complex leisure travel requests across flights, hotels, cruises, and more
  • Specialize in scheduled, no-frills, and chartered flight-only bookings — with a strong focus on first and business class
  • Offer tailor-made recommendations and solutions, ensuring high satisfaction and repeat usage
  • Use Amadeus GDS (or similar) to manage and book travel itineraries
  • Collaborate virtually with a global team and share knowledge to enhance service delivery

What's in It for You?

Remote Work Flexibility - Enjoy the freedom and comfort of working from your home in Malaysia

Career Growth Opportunities - We promote internally and support your personal and professional development

Multinational Culture - Work with over 1,300 colleagues from 20+ global offices

Customer-Focused Environment - Be part of a team dedicated to truly delighting our members

Certified B Corp - Join a purpose-driven company that values sustainability, inclusion, and positive global impact

What You Bring

  • Fluency in Mandarin, Cantonese, and English
  • A proven passion for travel and helping others plan memorable trips
  • Strong GDS (ideally Amadeus) and booking system experience
  • Excellent customer service skills and a solution-oriented mindset
  • The ability to thrive in a fast-paced, remote, team-based setting

    • Who We Are

    Ten Group is the global leader in lifestyle and travel concierge services. With 20+ offices and over 1,300 employees worldwide, we serve more than 2 million high-net-worth members with extraordinary experiences.

    We combine technology, insider expertise, and human connection to deliver the very best in travel, dining, entertainment, and luxury retail.

    As a Certified B Corporation, we're proud to make a positive impact on both our clients and the world.

    Requirements

  • Proven Industry Experience : Expertise in dedicated cruise ship sales within a travel agency, tour operator, or concierge business
  • Destination Knowledge & Passion : A deep enthusiasm for a wide variety of leisure and city destinations
  • Customer-Centric Approach : Dedication to delivering exceptional customer satisfaction, with a willingness to go above and beyond to meet client needs
  • Skills & Competencies : Superb attention to detail, even under pressure
  • Languages : Fluency in English, Mandarin, and Cantonese, both written and spoken

    • Benefits

  • A competitive salary depending on experience, plus performance-based bonus
  • Remote work arrangement (T&Cs - within Malaysian borders)
  • Annual Internet Allowance : MYR 2,400
  • Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
  • Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
  • Extra Rewards. Lucrative Ten Loyalty Rewards program
  • Remote Working Holidays - possibilities to Travel and Work!
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!
  • Be part of our global, dynamic, and inclusive Team, with diversity at its core
  • Genuine career opportunities within a dynamic and international company
  • Health & Life Insurance

    • Commitment to Diversity

    We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees.

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    Buat amaran kerja untuk carian ini

    Concierge • Seberang Perai, Penang, Malaysia