Tawaran kerja ini tidak tersedia di negara anda.
Customer Success Manager
CleverTapKuala Lumpur, Kuala Lumpur, Malaysia13 jam yang lalu
Penerangan pekerjaanBachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager. Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools. Knowledge and understanding of APIs, SDKs, and data analytics tools. Understanding of customer lifecycle, retention strategies, and campaign management. Ability to speak in the following language - Malay and Mandarin. Post‑Graduation‑ MBA – Marketing, PGDM, Diploma courses in Digital Marketing. Retention Rates : Client renewal and churn rates. Product Adoption : Depth and breadth of platform features utilized by clients. ROI Performance : Effectiveness of client campaigns / Engagement executed using our platform. Client Satisfaction : Measured through Net Promoter Score, Case studies published & feedback. Expansion : Measured through upsell & cross‑sell of our platform. Contribute to a product backed by 11 technology patents, showcasing industry‑leading innovation. You are passionate about technology and its impact on the high‑growth mobile technology space. Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. Flourish in an Environment that Nurtures Growth and Curiosity. Clever.ai Blogs CleverTap Product Demo Mid‑Senior level Full‑time Consulting and Product Management Technology, Information and Internet
CleverTap Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia
Join to apply for the Customer Success Manager role at CleverTap
Contact : About the Role
As a Customer Success Manager, you will be responsible for providing complete support to the Philippines customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.
What will you do
- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans).
- Develop an intimate understanding of your customers’ businesses, conduct health checks.
- Develop a network of champions within each account through education, coaching, and strong influencing skills.
- Represent to our customers as a trusted advisor, advocate and marketing thought leader / subject‑matter‑expert, conduct regular executive business reviews.
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
- Be an expert on trends and best practices for digital marketing and analytics.
- Enlighten our customers with insights gleaned from their own data and industry trends.
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality.
- Liaison between your customers and all the internal teams.
- Handle customer concerns with confidence, putting them at ease.
What we are looking for
Must have
Good to have
Measures of Success
Who you will report to
Director - Customer Success
Learn More
About CleverTap
CleverTap is the leading all‑in‑one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long‑lasting customer relationships.
At the forefront of our innovation is Clever.AI, driving the next wave of AI‑powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose‑built, 11‑patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.
For more information, visit or follow us on Linkedin and X.
Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
Seniority level
Employment type
Job function
Industries
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automatio...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.
ThoughtFull is a Temasek-backed mental health compa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Founded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access.
The platform matches borrowers with personalised loan options through a sim...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
We’ve got modern day solutions for all your modern day delivery woes.In a world that’s constantly on the move, we know how important it is to keep things moving.
We’re on a mission to enable everyon...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu%20Limited)
EPOS is a leading Point-of-Sale (POS) digital solutions provider based in Singapore for SMEs.We are backed by Ant International (a global leader in digital payments, digitisation, and financial tec...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 14,00...Tunjukkan lagiKemas kini terakhir: 25 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Success Manager
HeroDevsSeri Kembangan, Selangor, Malaysia We are seeking a proactive and strategic Customer Success Manager to join our sales team.In this critical role, you’ll focus on retaining our valued customers and ensuring they continue to see the ...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
- Baharu!
Customer Success Manager for Retention (US Hours)
The Access GroupKuala Selangor, Kuala Selangor, Malaysia Customer Success Manager for Retention (US Hours).We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.What does ...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Distributor / Customer Audit Manager
STMicroelectronicsKuala Lumpur, Kuala Lumpur, Malaysia At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society.
As a global semiconductor company, our advanced techno...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
Customer Success Manager
Hunters International Sdn BhdKuala Lumpur, MalaysiaQuick Apply
Client Success Manager (MY)
ThoughtFull WorldKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
- Baharu!
Partner Customer Success Account Manager - ANZ
MicrosoftKuala Lumpur, Kuala Lumpur, Malaysia Partner Customer Success Account Manager - ANZ.Microsoft Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At Small Medium Enterprises and Channel (SME&C), we are leading a high‑growth, AI‑...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Customer Team Manager (Software)
KrelosesSelangorMalaysia, Selangor, Malaysia Kreloses is a trusted provider of business management software serving veterinary clinics, pet service providers, dental practices, and physio / chiro / aesthetic businesses across Malaysia, Indonesia,...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Success Manager
StoreHubKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
Customer Success Specialist
LendelaKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Specialist, Customer Success (India)
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Specialist, Customer Success (India).The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuri...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Assistant Manager, Customer Success
TeleportKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
Regional Operational Customer Success Lead (Sedenak, )
Kuok (Singapore) LimitedJohor, 01, MY This position is for K2 Data Centres, a company under Kuok (Singapore) Limited, based in Johor, Malaysia.The Customer Success Lead to be the primary interface between our data centre operations and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Success Specialist
EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
- Baharu!
Customer Success Manager - Payroll
DarwinboxKuala Lumpur, Kuala Lumpur, Malaysia Customer Success Manager - Payroll.As a Payroll, Customer Success Manager, you will be the first point of contact for our customers, helping them troubleshoot payroll issues, navigate Darwinbox sys...Tunjukkan lagiKemas kini terakhir: 13 jam yang lalu
- Dinaikkan pangkat
Client Success Manager (MY)
ThoughtFull World Pte. Ltd.Kuala Lumpur, Kuala Lumpur, Malaysia ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.
ThoughtFull is a Temasek-backed mental health compa...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Manager - Malaysia
Momos Customer EngagementKuala Lumpur, Kuala Lumpur, Malaysia Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location.
Momos works with leading enterprise multi-location brands and QSRs globally,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Success Manager
WATI.ioFederal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Customer Success Manager - Malaysia
MomosKuala Lumpur, Kuala Lumpur, Malaysia Momos is a rapidly growing startup headquartered in San Diego and Singapore, building AI for customers at every location.
Momos works with leading enterprise multi-location brands and QSRs globally,...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu